Accessibility
At Providence Care, accessibility is a priority. Learn more about our commitment to welcoming, inclusive and barrier‑free care for everyone.
Accessibility at Providence Care
At Providence Care, we believe that everyone, regardless of ability, should feel welcomed, supported and respected at all our sites. We’re committed to removing barriers so that you, your family or support person can access care, services and supports with dignity, independence and comfort.
What you can expect
- Accessible entrances, spaces and washrooms to navigate our buildings – we strive to make moving around our sites as safe and seamless as possible.
- Clear signage, helpful staff and volunteers, and wayfinding assistance to support you if you need guidance.
- Communication in a manner that meets your needs – whether that’s large print, an alternative format, French language supports, an interpreter or other communication tool.
- Service animals and support persons are welcome and supported.
- If something isn’t accessible at the moment (for example an elevator is temporarily out of service or a washroom is closed) we will post a notice, provide directions to the nearest accessible option and work quickly to restore full access.
Your role and how we help you
If you or someone you’re bringing to visit has a disability or needs an accommodation, please let us know ahead of time if you can – this helps us prepare and ensure your visit or care is as comfortable as possible.
Our team is ready to help. For example:
- If you use a mobility device and would like escort assistance or help getting from the main entrance to your appointment or room, we’ll coordinate with our staff or volunteers.
- If you are deaf, hard of hearing or have a hearing loss, we can arrange for devices (such as TTY units or pocket talkers) or interpreters.
- If you are blind or have low vision, we can provide alternative formats (large print, audio, Braille) and support from someone familiar with the layout of our space.
- If you communicate differently (for example, using a support person, alternative communication tool, or other language) we will work to meet that need.
What happens if you notice a barrier?
If you have a concern about accessibility at Providence Care we encourage you to first speak with your care team or the manager/supervisor of the area where you have the concern. They are in the best position to address your issue in a timely manner.Â
If your concern is still not resolved following this, please visit Patient, Client, Resident & Family Relations for more information.Â
Accessible formats & alternative communication
The documents, brochures and forms you need can be provided in accessible formats such as large print, audio, Braille, or electronic versions. French language materials are also available. Please contact info@providencecare.ca to request your preferred format – there is no additional cost.Â
Our commitment
We continually review our built environment, programs, policies and digital presence to identify and remove barriers. Our multi-year Accessibility Plan and annual status reports outline our actions and measure our progress.Â
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We are dedicated not just to meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), but to embedding accessibility, equity, inclusion and compassion into everything we do.Â
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Learn more about the Providence Care Accessibility Plan and Action Plan.Â
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Read our Annual Status Report and Accessibility Barriers Report.
