Our Approach to Care

Partners in your care

By partnering with you and your family, Providence Care will work as a team to make sure you have the best possible care experience. In keeping with our Approach to Care (recovery oriented and person-centred), it is important to us that you are informed and actively involved in your care.

We encourage patients, clients, and family to:

• Talk openly about any questions or concerns you may have.
• Educate yourself about your condition and your care plan.
• Participate in decisions about your health care and work with your care team.
• Know your medications.
• Be involved in appropriate therapies supporting your recovery.

Your care team

Providence Care’s Collaborative Practice Philosophy acknowledges the important role of patients/clients and their families as members. Your voice is important and respected.

Providence Care is a centre for health education, teaching and research. Patients and clients will receive care from a team of specialized, knowledgeable providers. Care teams include physicians, nursing and allied health staff, medical students and residents, learners and researchers. Thank you for working with us to provide the next generation of health professionals opportunities to learn and gain experience.

Patient, Client and Resident Declaration of Values

1. Respect

As a patient, client or resident of Providence Care, I value respect. To me, this means I have the right to be treated with respect by those who are providing care and services to me. Some examples are:

• Right to receive information in words I can understand.
• Right to know what is going on with my care.
•  Right to have information about me discussed privately with me and not to have any information about me shared with others without permission.
• Right to “be treated with courtesy and respect and to be free from mental and physical abuse.”
•  Right to be treated in a manner that recognizes my individuality and that respects my dignity, and cultural, ethnic, spiritual, linguistic and regional differences.
• Right to communicate in confidence, receive visitors of my choice and consult in private with any person without interference.

2. Dignity

As a patient, client or resident of Providence Care, I value dignity. To me, this means I am an individual with my own feelings and needs, and that my dignity as a person must be respected by those who provide me care and services. Some examples are:

• Right to make choices and have all the information I need to make good choices.
• Right to raise concerns or recommend change in connection with community services provided to me.
• Right not to have my freedom limited any more than absolutely necessary.
• Right to have people who support me involved in my care as I decide.
• Right to be treated in a manner that respects my dignity and privacy and that promotes my autonomy.
• Right to give or refuse consent to the provision of services.
• Right to be afforded privacy in treatment and in caring for my own personal needs.
• Right to have my lifestyle and my choices respected.

3. Compassion

As a patient, client or resident of Providence Care, I value compassion. I know Providence Care is committed to “enhancing quality of life by meeting the physical, emotional, social and spiritual needs of each person,” and that tells me I can expect to be treated with compassion and as a whole person. Some examples are:

• Right to receive support in meeting my recovery goals.
• Right to have family and friends present 24 hours per day if I am dying or very ill.
• Right to form friendships and relationships and to participate in the life of the long-term care home, hospital or community service program.