Interpretation Services
Providence Care provides free, 24/7 professional interpretation services in multiple languages, including sign language and French, to ensure clear and inclusive communication for all.
Providence Care is committed to providing care that is inclusive, person-centred, and culturally responsive. We want you to understand your care and feel comfortable asking questions, making decisions, and participating in all discussions about your health and well-being.Â
If English is not your preferred language, or if you use sign language, we will work with you to ensure communication is clear.Â
Interpretation Services Available 24/7
We offer professional medical interpretation services at no cost to patients, clients, residents, families, and visitors. Interpretation is available:
- By phone
- By video
- In-person (with notice and when needed to support safe communication)
Phone and video services are available:
- 24 hours a day
- 7 days a week
- 365 days a year
You may request interpretation at any point in your care — during appointments, admissions, treatment, or care planning discussions.
How to Request an Interpreter
You can request interpretation:
- At registration or check-in
- During your appointment or hospital stay
- Through any member of your care team
- At any Providence Care site or program
There is no cost to you for interpretation services.
If You Have an Upcoming Appointment or Admission
If you know you will require interpretation for an upcoming:
- Clinic appointment
- Hospital stay
- Long-term care admission
- Virtual care visit
Please let us know as early as possible, ideally 48 hours in advance, so we can arrange the service that best supports your needs.
If notice is not possible — interpretation will still be provided.
French Language Services
Providence Care is an identified organization under Ontario’s French Language Services Act. As part of this commitment, we continue to enhance access to services in French for patients, clients, residents, families, and visitors who prefer to receive care in French.Â
To learn about our Active Offer, French-speaking staff identification, and access to services in French, please visit our:Â
Why Professional Interpretation Matters
Professional medical interpreters ensure:
- Accurate and safe communication
- Confidentiality and privacy
- Respect for cultural preferences
- Clear understanding for decision-making
Family members, friends, or children are not used as interpreters, except in very rare situations such as urgent emergencies or social settings.
Accessibility & Sign Language Interpretation
If you use American Sign Language (ASL) or Langue des signes québécoise (LSQ), we can arrange video or in-person sign language interpretation. Please request as early as possible to ensure availability.
Questions? Need Support?
Ask any member of your care team or email info@providencecare.ca.
