Privacy
Providence Care is committed to protecting the privacy, confidentiality and security of all Personal Health Information in compliance with the Personal Health Information Protection Act (PHIPA).
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Collection of Personal Health Information
Providence Care collects your Personal Health Information from you or from the person referring you. The Personal Health Information that we collect may include, but is not limited to, name, date of birth, address, health card number, history of health, details of your physical and mental health, recording of visits and the care and support you received during your visit.
Our collection, use and disclosure (sharing) of your personal health information is done in accordance with Ontario law. We will not sell, rent or trade personal information.
Privacy of your Healthcare Information
Providence Care is committed to protecting the privacy, confidentiality and security of all Personal Health Information in compliance with the Personal Health Information Protection Act (PHIPA).
We protect your Personal Health Information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We also take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for authorized purposes. We conduct audits and complete investigations to monitor and manage our privacy compliance.Â
You have a right to make choices and control how your health information is collected, used and disclosed, with some exceptions at Providence Care. For most health care purposes consent to use your health information is implied as a result of your consent to treatment, unless you tell us otherwise.Â
Sometimes we do not need your consent. For example, to use your information for billing, risk management or error management, quality improvement purposes; or to disclose personal health information in a number of permitted or required circumstances, including to eliminate or reduce a significant risk of serious bodily harm; or to fulfill mandatory reporting obligations under other laws such as safe operation of a motor vehicle. Â
With limited exceptions, you have the right to access your health information that we hold about you. If you request a copy of your record, one will be provided to you at a reasonable cost. If you wish to view your original record, one of our staff members must be present, and a reasonable fee may be charged for this access.
We make every effort to insure that all of your information is recorded accurately. You have a right to ask for a correction to your record if you believe the information is inaccurate or incomplete, and in most cases we will be able to make the requested correction, or otherwise we will ask you to prepare a statement of disagreement to be attached to the record.
Annual Compliance Reporting
2025 PHIPA Privacy Breaches Reports
2025 FIPPA Privacy Breaches Report
2025 PHIPA Access and Correction Report
2025 FIPPA Access and Correction Report
FAQs
Who has access to my health record?
Only those who need it to provide you with healthcare (your circle of care). Your health care team needs access to your health record in order to plan and deliver your health care. This may include sharing your health information with:
- Other approved health organizations or providers (e.g. Home and Community Care, family physicians, community mental health, referrals to other hospitals)
- National, provincial or regional repositories for the purposes of the provision of healthcare. Read more information here.
- Other health care professionals who will provide your follow-up care (e.g. occupational therapy, physiotherapy)
- Other community services, for example, support services, homemaking services and personal support.
Is my Personal Health Information used or disclosed for other purposes?
Providence Care uses and discloses your personal health information to:
- Treat and care for you.
- Plan, administer and manage our internal operations.
- Deliver our programs and perform activities (such as satisfaction surveys) to improve and maintain the quality of the care that we deliver to you.
- As part of an Electronic Health Records Sharing agreement with other local health providers.
- Conduct risk management activities.
- Obtain payment for your treatment and care (from OHIP, WSIB, your private insurer, or others).
- Compile statistics and teach.
- Comply with legal and regulatory requirements.
- Fulfill other purposes permitted or required by law and in accordance with Ontario law.
- We also disclose your contact information to our Foundation, University Kingston Hospital Foundation, so that they can conduct fundraising activities. To learn more visit our Fundraising Notice page.
Providence Care ensures that everyone who performs services for us protects your privacy and uses your personal health information only for the purposes you have consented to (subject to legal exceptions).
If you are involved in a research study, express consent is required.
How do I see or obtain a copy of my medical record?
The information about you contained in your medical record belongs to you. You can access your personal health information, please complete the form below:
400670 PHI Personal Health Information Access Request
If you have questions, please contact our Privacy Office and Freedom of Information Office at 613-544-4900, ext. 53548.
How do I correct my information in my medical record?
If you believe that factual information in your medical record is incorrect, you have the right to ask to have it corrected. Please contact our Clinical Records at 613-544-4900 ext. 53443 or through email at clinicalrecords@providencecare.ca
Can I control how my information is used?
Yes. You have the right to withdraw your consent for some uses and disclosures, or to authorize the release of your records using the form below:
Can I control who has access to my medical record?
Yes. In some cases, we must have your permission to give your health information to people who do not provide you with health care, including health professionals in the organization not involved in your care, your insurance company or your employer. We may also need consent to communicate with any family members or friends with whom you would like us to share information about your health (unless one or more of these individuals is your substitute decision-maker).
When we require and ask for your consent, you may choose to say no. If you say yes, you may change your mind at any time. Once you say no, we will no longer share your information unless you say so, unless the law permits or requires us to do so.
Please contact our Privacy Office and Freedom of Information Office at 613-544-4900, ext. 53548 to arrange a meeting with our Privacy Officer to discuss your options.
How do I get more information about Providence Care’s privacy practices?
We encourage you to contact us with any questions or concerns you might have about our privacy practices. You can reach our Privacy Office and Freedom of Information Office at:
Providence Care
752 King Street West
Kingston, ON K7L 4X3
Email:Â privacyoffice@providencecare.ca
Telephone: 613-544-4900, ext. 53548
I am concerned that my healthcare information has been compromised or breached, what should I do?
If you have reason to believe your privacy has been breached or accessed by a person(s) unauthorized to do so without your consent, please contact our Privacy Office and Freedom of Information Office at:
Providence Care
752 King Street West
Kingston, ON
Telephone: 613-544-4900, Ext. 53548
If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Long Distance 1-800-387-0073 (within Ontario)
Telephone: 416-326-3333
Fax: 416-325-9195
Website:Â http://www.ipc.on.ca
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Contact Privacy
Providence Care
752 King Street West
Kingston, ON K7L 4X3
Email:Â privacyoffice@providencecare.ca
Telephone: 613-544-4900, ext. 53548
