Every day I have the privilege of visiting the home of 243 remarkable people, as my office is located within Providence Manor. It is difficult to express the warm feeling you get when you step inside and are greeted by smiles from residents, staff, volunteers and visitors.

I hear wonderful stories every day at the Manor — many reflecting the incredible level of care and support that Providence provides to its residents and their families. When a person is in need of special long-term care, it is a huge change in their life. I often hear people just like Nancy Watters say that families are well looked after and they feel that their family member is well looked after as well.

Nancy is no stranger to Providence Manor, having visited the building for several years, as it was where both of her parents spent their final years. I was pleased that Nancy agreed to share her story through this video​ as a way to help other people learn more about long-term care at Providence.

I work for the University Hospitals Kingston Foundation (UHKF), the charitable organization that is designed to help individuals make a difference in the hospital organizations in Kingston (including Providence Care’s long-term care home). I love my role – because I get to hear wonderful stories like the one that Nancy Watters is sharing today and I get to connect people who want to make a difference with real needs in our organizations that will help our caring staff provide wonderful aging, mental health and rehabilitative care!

Nicole Pierce, Associate Director, Major Gifts, UHKF