Assertive Community Treatment Program

The Assertive Community Treatment (ACT) program support individuals living with serious and persistent mental illness. The program provides 24/7, recovery-focused treatment, rehabilitation and support services.

This service is designed for individuals who need more intensive support than traditional outpatient programs can provide.

Who We Help

This program supports individuals aged 18 and older who:

Have a serious and persistent mental illness (e.g., schizophrenia, other psychotic disorders or bipolar disorder)
Need for intensive support to live safely and successfully in the community
Have not benefited from other community mental health services

What to Expect

This outpatient program provides:

Support from a multidisciplinary team including nurses, occupational therapists, social workers and psychiatry
24/7 care: The team is available to support you after-hours, weekends and holidays
Medication support, symptom management, and physical health care

Help with daily living, housing, and community integration
Support for achieving personal recovery goals
Family and care partner involvement your care.

Key Benefits

Specialized care:
Access to a multidisciplinary team providing coordinated, person-centered care
Care in the community with consistent support, leading to a reduction of hospital visits or crisis situations

Build skills and confidence for everyday life

Other supports:

How to Access the Service

For Patients and Care Partners:

Speak with your healthcare provider about a referral to our program.

For Referring Partners

Patients can be referred using the South Eastern Ontario Addictions & Mental Health Service Access referral form.

Eligibility criteria

18 years or older
Have a primary diagnosis of a serious and persistent mental illness
Require high levels of support in daily life and community living
Have challenges accessing or benefiting from traditional outpatient care

For questions about referrals or to confirm eligibility, contact our Central Intake team:  613-544-4900 ext. 52040

Appointment & Discharge Information

Appointment

The care team is flexible and can meet you in the office or community.

Discharge

When you are discharged from the program, there are many things to keep in mind. When you are being discharged:

Ask for explanations and written instructions about your care and your medications.

Make sure you and/or your care partner understand the instructions, including what medications to take, how to take them, and when to take them.
Ask and be informed of appointments that have to be made when you are discharged, how to contact the providers, and to understand the reason for each appointment and what information you will need to bring with you.
Know who you should call if you have questions after discharge – write down contact names and phone numbers or have a member of the care team provide this information to you in writing.

For more information, please speak to a member of your care team.

Related Services

Recovery College

Contact Information