Complex Medical Management –Short-Term (Inpatient)
Our Short-Term Complex Medical Management program at Providence Care Hospital offers specialized inpatient care for individuals with multiple chronic conditions. This service aims to stabilize health, enhance daily functioning, and prepare you for a safe return home or transition to another care setting.
Who We Help
This program supports individuals aged 16 and older who:
- Are medically stable but have complex medical needs, including multiple chronic illnesses or disabilities.
- Require 24-hour skilled nursing and technology-based care not available through community services.
- Can participate in and benefit from low to moderate intensity therapy to support functional progression or stabilization.
Common conditions include neuromuscular diseases, renal disease, complex respiratory needs, and extensive wounds requiring specialized care.
What to Expect
During your stay, you will receive:
Personalized care plan:
Developed collaboratively by an interprofessional team, including physicians, nurses, occupational therapists, physiotherapists, social workers, and spiritual health practitioners.
Therapy sessions:
Engagement in therapy for 15–30 minutes per day, five days a week, tailored to your abilities and goals.
Family and care partner involvement:
Encouragement for care partners to participate in care planning and therapy sessions.
Discharge planning:
Ongoing assessment to determine the appropriate time and support needed for discharge, including referrals to community services if required.
Key Benefits
Comprehensive care:
Access to a multidisciplinary team providing coordinated, person-centered care.
Functional improvement:
Therapies aimed at enhancing mobility, strength, and independence.
Supportive transitions:
Assistance with transitioning home or to another care setting, along with access to necessary resources and referrals.
Family engagement:
Inclusion of family members in the care process to promote continuity and support.
How to Access the Service
For Patients and Care Partners:
Speak with your healthcare provider about a referral to our program.
For Referring Partners
Patients can be referred using the Inpatient Referral Form.
Eligibility criteria
To be eligible, the patient must be 16 years of age or older and meet the following criteria:
Medically stable, with:
- A clear primary diagnosis and any co-existing conditions identified
- Acute medical issues addressed prior to discharge from acute care
- Stable vital signs
- No undetermined medical concerns (e.g., unexplained shortness of breath, frequent falls, unmanaged heart failure)
- Medication needs identified
Rehabilitation need:
- A physical impairment requiring rehabilitation or activation; or
- A known cognitive and/or communication impairment requiring ongoing rehabilitation or activation support
Participation readiness:
- Motivated and able to engage in low to moderate intensity therapy
- Capable of setting and working toward realistic, specific, and timely functional goals
- Cognitively able to participate and benefit from the program
Behavioral/Mental Health Considerations:
- Any behavioral or mental health issues are manageable with appropriate strategies and do not interfere with participation in therapy or care.
For questions about referrals or to confirm eligibility, contact our Central Intake team: 613-544-4900 ext. 52040
Admission & Discharge Information
What to Bring:
The following is a sample list of approved belongings you may bring with you:
Your Ontario Health Card.
Adaptive Aids
- Canes, walkers, wheelchairs
- C-Pap, Bi-Pap machines
- Hearing aids/devices
- Dentures, eyeglasses
- Prosthetics
Clothing
- Comfortable, loose-fitting clothing to wear to therapy during the day
- Socks, nightwear and underwear
- Multiple changes of clothing
- Supportive shoes with good traction and secure fit
- Weather appropriate outdoor clothing such as a coat, sweater, sunhat and sunscreen
Personal hygiene products
- Unscented soap, shampoo, conditioner, deodorant, toothbrush and toothpaste
Medication
It is important for your care team to know all medications that you are taking at time of admission. Please bring an up-to-date list of medications that you are currently using, including non-prescription, vitamin, and herbal preparations.
Electrical equipment
- Cell phones and chargers
- Laptop or tablet computer with earphones
- Small radio or clock radio with earphones
- Shaver
- Hairdryer (maximum 1500 watts)
Electrical items must be safety-checked before use. To have an item safety checked, please place a service call to 613-544-4900 ext. 34949 (FIXIT).
You may bring and use cell phones, laptops and tablets; however, to protect the privacy of others, please do not take photos of people in the hospital without first asking permission. When using a device outside of your room, please use headphones.
You are encouraged not to bring valuables. Personal belongings should be kept in your room. Providence Care is not responsible for the loss, theft or damage of any personal belongings. If you need to contact Lost and Found, please call 613-544-4900 ext. 51053.
Not approved for use in hospital
The following is a sample list of belongings that are not approved for use in the hospital.
- Television
- Coffeemaker
- Kettle
- Microwave
- Toaster/toaster oven
- Desktop computer
- Dressers/wardrobes
- Mattresses
- Fans
- Refrigerator
- Chairs/furniture
- Decorations that may cause a fire hazard
- Video games/consoles (unless installed on a laptop computer)
- Mirrors on the wall
- Knives (sharps of any kind)
- Weapons
- Curling irons/flat irons
- Humidifiers
What to Expect
Upon admission, you will be introduced to your care team and provided with information about your personalized care plan and daily schedule.
Volunteers will provide an orientation to the unit and a tour of the hospital to help you feel more comfortable.
Discharge
Discharge planning begins early in your stay. Your care team will assess your readiness and coordinate any necessary services or equipment for your return home or transition to another care setting. Discharge time is at 10 a.m.
The care team will recommend the best transportation. You or your care partner are responsible for transportation costs.
We know that leaving the hospital may be stressful as there are many things to keep in mind. When you are being discharged:
- Ask for explanations and written instructions about your care and your medications.
- Make sure you and/or your care partner understand the instructions, including what medications to take, how to take them, and when to take them.
- Ask and be informed of appointments that have to be made when you leave the hospital, how to contact the providers, and to understand the reason for each appointment and what information you will need to bring with you.
- Know who you should call if you have questions after discharge – write down contact names and phone numbers or have a member of the care team provide this information to you in writing.
For more information about discharge planning and the discharge process please speak to a member of your care team.
For questions about referrals or to confirm eligibility, contact our Central Intake team: 613-544-4900 ext. 52040
FAQs
What is the typical length of stay?
The length of stay varies based on individual needs and progress but is typically less than 90 days. Our team continually assesses patients to ensure they are receiving the appropriate level of care.
Can family members visit?
Yes! Family and care partners are welcome and encouraged to take part in your recovery.
There are no set visiting hours; however, care partners are asked to speak with a member of the care team if you have questions about the best times for visiting.
The main entrance is open from 6 a.m. to 10 p.m. After 10 p.m. the doors are locked. Visitors can enter the hospital by using the intercom and a Protection Services officer will open the doors.
Are there laundry facilities available?
Complimentary laundry facilities are located on the unit. Staff can provide instructions on how to use them.
What if I have an appointment during my stay?
For appointments at other hospitals, we encourage care partners to accompany you. For non-medical or follow-up appointments (e.g. dentist or eye exam), transportation is your responsibility. Care partners should attend appointments with you.
Contact Information
Providence Care Hospital
752 King St W, Kingston, ON K7L 4X3
613-544-4900
Hours of Operation
Our facilities operate 24/7, but building access and available services vary by location and time of day. Some entrances may be locked, and ID badge or intercom access may be required.
Clinic and outpatient service hours also differ. Please contact your specific care area or clinic for details.
Inpatient Units
Heritage 2
Care Desk
613-544-4900, ext. 82824
Lakeview 2
Care Desk
613-544-4900, ext. 82824
Program Manager
613-544-4900, ext. 72621
Director, Complex, Palliative & Transitional Care
613-544-4900, ext. 53552
Vice President, Patient Care, Long Term Care and Chief Nursing Executive
613-544-4900, ext. 53391
