Providence Manor –
Long-Term Care

Providence Care’s long-term care home, Providence Manor supports individuals with complex needs who can no longer live at home safely. The 243-bed home, located in downtown Kingston provides personalized 24/7 care and meaningful daily activities.

Providence Manor has six Resident Home Areas, each with a dining room and common area.

Basic, semi-private or private accommodation is available within the home. Most rooms are private and share a washroom with the adjoining room. There are also showers and therapeutic whirlpool bathtubs located on each resident home area. There is a dedicated unit for individuals with dementia and Alzheimer’s.

Who We Help

Long-term care is for those who:

Need on-going nursing or personal support care
Have complex, physical or cognitive needs
Are no longer able to live safely at home, even with help

What to Expect

During your stay, you will receive:

Personalized Care Plan:
Developed collaboratively by an interprofessional team, including physicians, nurses, dietitians, physiotherapists, social workers, and spiritual health practitioners.
A welcoming home environment, with amenities like a hair salon, outdoor gardens, and a chapel
24/7 nursing and personal care

Recreation, spiritual care and social activities
Family and care partner involvement:
Encouragement for care partners to participate in care planning.

Key Benefits

Comprehensive Care:
Access to a multidisciplinary team providing coordinated, person-centered care.
A safe, respectful home for people with complex needs
Daily programs that encourage connection, purpose, and joy

How to Access the Service

For Patients and Care Partners:

To apply for long-term care, contact Ontario Health at Home.

They will:

Assess your eligibility

Help you choose a long-term care home

Manage the application and waitlist process

The province has specific laws and regulations for admission to long-term care homes that are designed to ensure fairness and equity.

Eligibility criteria

18 years of age or older;
have a valid Ontario Health Card;
have health care needs that cannot be met with any combination of caregiving in the home or community; and
have health care needs that can be met in a long-term care home.

To learn more, visit Ontario Health atHome.

Admission & Discharge Information

What to Bring

The following is a sample list of approved belongings you may bring with you:

Your Ontario Health Card.

Adaptive Aids

Canes, walkers, wheelchairs
C-Pap, Bi-Pap machines
Hearing aids/devices
Dentures, eyeglasses
Prosthetics
Clothing
Comfortable, lightweight, easy-care clothing
Socks, nightwear and underwear
Bring up to 10 days’ seasonal clothing and 5 sets of nightwear
Supportive shoes with good traction and secure fit
Weather appropriate outdoor clothing such as a coat, sweater, sunhat and sunscreen

Personal hygiene products

Unscented Soap, shampoo, conditioner, deodorant, toothbrush and toothpaste

Medication

It is important for your care team to know all medications that you are taking at time of admission. Please bring an up-to-date list of medications that you are currently using, including non-prescription, vitamin, and herbal preparations.

Room items

You may bring a small chest of drawers, one beside table and a chair suitable to the room size
Pictures and wall hangings
Electrical equipment
Cell phones and chargers
Radios
Fans
Televisions (up to 36”)
Laptop or tablet computer with earphones
Small radio or clock radio with earphones
Shaver
Hairdryer (maximum 1500 watts)

Electrical items must be safety-checked before use. To have an item safety checked, please speak to a member of your care team.

You are encouraged not to bring valuables. Personal belongings should be kept in your room. Providence Care is not responsible for the loss, theft or damage of any personal belongings.

You may bring and use cell phones, laptops and tablets; however, to protect the privacy of others, please do not take photos of people in the hospital without first asking permission. When using a device outside of your room, please use headphones.

Not approved for use in the home

The following is a sample list of belongings that are not approved for use.

Electric blankets
Heating pads
Area rugs
Bath mats
Coffeemaker
Kettle
Microwave
Toaster/toaster oven
Desktop computer
Mattresses
Refrigerator
Decorations that may cause a fire hazard
Video games/consoles (unless installed on a laptop computer)
Knives (sharps of any kind)
Weapons
Curling irons/flat irons
Humidifiers

What to Expect

Upon admission, you will be introduced to your care team and provided with information about your personalized care plan and daily schedule.

Discharge

We recognize that the discharge of a resident due to death or transfer to another location is an emotional time for families.

However, in order to balance the needs of those urgently waiting for beds, we require families to remove all personal belongings within 24 hours or a disposal fee will be added to the final statement of account.

FAQs

Can family members visit?

Yes! Family and care partners are welcome and encouraged to take part in your recovery.

There are no set visiting hours; however, care partners are asked to speak with a member of the care team if you have questions about the best times for visiting.

The main entrance is accessed by a coded entry system. The code is identified at the key pad. The doors are locked to ensure safety and security of residents and staff.

Are there laundry facilities available?

Complimentary laundry facilities are located on the unit. Staff can provide instructions on how to use them.

Labelled clothing can be laundered by the home. Please place clothing in the “Residents Personal Clothing” carts located on all Resident Home Areas.

There is no charge for residents who choose to have clothes laundered by staff at the home. It is recommended family launder delicate garments. Bed linens, towels, face cloths and shirt savers are provided by the home. Laundering personal bed linens or personal towels is the responsibility of the resident, family member or friend.

Is the home air conditioned?

Air conditioning is not available throughout the entire home. Resident Home Area dining rooms and lounges are air-conditioned. Resident room window air conditioners are available on a first-come-first-served basis with priority given to residents who require one for health reasons.

What if I have an appointment outside of the home?

For appointments at other hospitals, we encourage care partners to accompany you.

For non-medical or follow-up appointments (e.g. dentist or eye exam), transportation is your responsibility. Care partners should attend appointments with you.

Can I hire a private care companion?

Yes, if you or your care partners wish to hire a private care companion at your own cost, speak to the Admissions Coordinator or nurse in charge.

Can I take a tour of the home?

Yes, tours of the home are offered on Thursdays. To book a tour, contact Reception at 613-548-7222. A virtual tour is also available online: https://youtu.be/FNcrdfrzwO4

Resources

See the Providence Manor Handbook

View in Browser

Providence Manor Handbook

PDF

Download

Take a virtual tour of the home

VIDEO

Watch Video

Related Services

Contact Information