Mobile Response Teams
Mobile Response Teams, part of Providence Cares Seniors Mental Health Behavioural Support Services provide timely assistance to residents in long-term care homes across Southeastern Ontario. They support individuals living with dementia, mental health issues, substance use health, neurological disorders, and associated responsive behaviours.
The teams offer assessments, care planning, and support during transitions to address each resident’s unique needs.
Who We Help
We support people living in long-term care who:
- Have dementia or memory loss
- Are living with a mental health or substance use issue
- Have a neurological condition like Parkinson’s
- Show behaviours that affect their safety or care
We also work closely with care partners and staff to create safer, more supportive environments.
What to Expect
Behavioural Support
- Assessment and care planning
- Identify contributing factors of responsive behaviours
- Develop personalized strategies that are meaningful and supportive of the individual
- Model and coach long-term care staff on successful approaches
- Help integrate these strategies into daily care routines
Transition Support
We support residents during moves:
- From the community to long-term care
- Between long-term care homes
- From long-term care to hospital
- From hospital back to long-term care
Education and Collaboration
- Leading care conferences and team meetings
- Providing resident-specific education
- Sharing helpful tools and resources
- Provide best practice education such as Gentle Persuasive Approaches or other
Key Benefits
Specialized care:
Access to a multidisciplinary team providing coordinated, person-centered care.
Reduces risk and improves safety
Builds staff confidence and skills
Supports person-centred care
Helps create a calm, respectful care environment
How to Access the Service
For Referring Partners
Referrals are accepted from long-term care home staff and health-care partners working with individuals who have an open long-term care file.
Eligibility criteria
Adults living in long-term care—or entering care—who are at risk of or experiencing responsive behaviours caused by:
- Dementia
- Mental health or substance use disorders
- Parkinson’s or other neurological conditions
- Multiple chronic health issues
For questions about referrals or to confirm eligibility, contact our Central Intake team: 613-544-4900 ext. 53442.
Resources
Contact Information
Hastings Prince Edward:
Tel: 613-771-0133, Press 4
Kingston, Frontenac, Lennox & Addington:
Tel: 613-384-9088, Press 2
Lanark, Leeds & Grenville:
Tel: 613-342-1820, Press 1
Hours of Operation
Our facilities operate 24/7, but building access and available services vary by location and time of day. Some entrances may be locked, and ID badge or intercom access may be required.
Clinic and outpatient service hours also differ. Please contact your specific care area or clinic for details.
Program Secretary
613-384-9088
Program Manager
613-544-4900, ext. 33225
Regional Director
613-544-4900, ext. 53552
Vice President, Mental Health and Community Teams
613-544-4900, ext. 51219
