Seniors Mental Health Behavioural Support Services
Seniors Mental Health Behavioural Support Services meet the needs of older adults across Southeastern Ontario with cognitive disorders such as dementia, late onset mental health needs, substance use health and/or neurological disorders and associated responsive behaviours.
Who We Help
This program supports adults who may benefit from:Â
- Specialized assessment and treatment for cognitive disorders, mental health needs, or behavioural changesÂ
- Help developing a care plan focused on safety, dignity, and quality of lifeÂ
- Support for transitions between services and care settingsÂ
- Care that can be provided as close to home as possibleÂ
- Assistance for family members, care partners, and community providers who support older adults with complex needsÂ
- We also work with health and community organizations to help build capacity for caring for people with cognitive and behavioural challenges.Â
What to Expect
Seniors Mental Health Behavioural Support Services provides:
- Comprehensive assessment completed by an interprofessional team which may include a registered nurse, social worker, occupational therapist, neuropsychologist, or geriatric psychiatrist.
- Treatment recommendations and personalized care planning based on your needs and goalsÂ
- Collaboration with your care team, including primary care, long-term care, and community agenciesÂ
- Person-centered care strategies to help support responsive behavioursÂ
- Education and coaching for care partners and care teamsÂ
- Referrals to appropriate health and community servicesÂ
- Advocacy to support your needs and ensure coordinated, person-centred careÂ
- Family and care partner involvement is encouraged throughout the process.Â
Seniors Mental Health Behavioural Support Services consists of:
- Seniors Mental Health Behavioural Support Services Outreach
- Mobile Response Teams
- Psychogeriatric Resource Consults
- Enhancing Care Program
Key Benefits
- Specialized mental health care delivered by an interprofessional teamÂ
- Improved access to care in homes, retirement homes, long-term care homes, and hospitalsÂ
- Stronger connections to local community servicesÂ
- Care planning that helps maintain safety, independence, and quality of lifeÂ
How to Access the Service
For Patients, Families, and Care Partners
Speak with your healthcare provider about a referral to our program. Referrals must be submitted by a primary care provider (family physician or nurse practitioner).Â
If families, caregivers, or community providers have concerns, they are encouraged to contact the primary care provider directly.Â
If you do not have a primary care provider, please contact your local office and ask to speak with the Central Access RN.
For Referring Partners
Patients can be referred using the Seniors Mental Health Behavioural Support Services Form
Referrals are accepted from:Â
- Family physiciansÂ
- Nurse practitionersÂ
When submitting a referral, please include relevant medical history and recent cognitive or behavioral concerns.Â
Eligibility criteria
Older adult with a late-onset major mental health disorder (initial onset after age 65), such as:
- Major depression
- Bipolar disorder
- Anxiety disorders
- Schizophrenia or other psychotic disorders
- Substance use health disordersÂ
- Confirmed or suspected progressive dementia (e.g. Alzheimer Disease or other related dementia such as vascular dementia).
- Â
Younger adult (under age 65) with confirmed or suspected progressive dementia, such as:
- Alzheimer disease
- Vascular dementia
- Fronto-temporal dementia
- Â
Appointment & Discharge Information
Appointment Information
Once a referral is received, a clinician will contact you to schedule an initial assessment. This may take place in your home, a retirement home, long-term care home, hospital, or other community setting. Â
Discharge
When you are discharged from the program, it is helpful to:Â
- Ask for clear explanations and written instructions about your care and any medicationsÂ
- Understand follow-up appointments: who they are with, why they are needed, and what information to bringÂ
- Know whom to contact if questions arise after dischargeÂ
- Request written names and phone numbers from your care teamÂ
For more information, please speak with a member of your care team.Â
Contact Information
Seniors Mental Health Behavioural Support Services
Frontenac, Lennox & Addington
111 Industrial Boulevard
Napanee, ON K7R 3Z1
Phone: 613-354-3916Â
Hastings & Prince Edward
470 Dundas Street East, Unit 63
Belleville, ON K8N 1G1
Phone:Â 613-771-0133Â
Kingston
1473 John Counter Blvd, Suite 301
Kingston, ON K7M 8Z6
Phone:Â 613-384-9088Â
Brockville
1809 Oxford Avenue
Brockville, ON K6V 3E1
Phone:613-342-1820
Hours of Operation
Our facilities operate 24/7, but building access and available services vary by location and time of day. Some entrances may be locked, and ID badge or intercom access may be required.
Clinic and outpatient service hours also differ. Please contact your specific care area or clinic for details.
Program Managers Â
613-544-4900, ext. 33225 or 32228
Regional DirectorÂ
613-544-4900, ext. 36229
Vice President, Patient & Client Care
613-540-6165, ext. 51219
