Questions about employee documents and credentials:
Where can I find the required new employee documents?
A checklist of all of the required employee documents with links to copies of each form can be found here.
Who can I talk to if I am not sure how to fill-out a form?
If you are having issues completing a form, please reach out to the Total Rewards team or contact your manager.
How do I submit my employee documents?
You can submit any physical copies of your employee documents to the Total Rewards team located at Providence Care Hospital, Level 2. They are available from 8:30-16:00 Monday through Friday.
**Please note that a delay in submitting your employee documents can result in notifications to your manager and can have impacts on your pay.
How do I schedule my Occupational Health appointment?
If your recruitment specialist has not provided you with a date for an Occupational Health Appointment* or if you have lost the appointment invitation, please contact your recruitment specialist as soon as possible to make arrangements.
*Please note that this appointment is a requirement for your employment and missing this appointment can impact your start date at KHSC.
Where can I pick up my ID badge?
During your on-site appointment with the People Services’ HR Assistant to complete your documentation, we recommend that you go to the Security Office to have your photo taken (in order to obtain a badge/ID).
If you will be working at the hospital, you can likely receive your badge the same day. If you’ll be working at the Providence Manor site, PTCC, or in the community, your badge will be sent to your office location.
Questions about Orientation and Welcome
What do I do if I am unable to attend orientation?
Your participation in orientation is mandatory and planned in advance. If you have an appointment that cannot be rescheduled or if you have been scheduled to work a shift during orientation, please send an email outlining the situation to the following individuals:
- The host of your orientation at email@example.com
- Your Manager
- Your Recruitment Specialist
A solution will be negotiated on a case-by case basis.
**Please note that your attendance in orientation is required. In some cases, this can impact your start date. If you have any questions about missed time or changes to your schedule due to missed time, please contact your manager.
Can I use my phone to attend the virtual orientation?
Completing the Mandatory Employee Training and participating in the New Employee Welcome is extremely challenging from your phone. As such, it is recommended that you attend orientation using a desktop, laptop, or tablet. Phones (either used for video attendance or conferencing) should only be used in emergency situations.
What do I do if I have lost the invitation with the link to orientation?
If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing firstname.lastname@example.org
What do I do if I have completed my eLearning in advance of orientation?
If you have completed all of the eLearning that have been assigned to you in KnowledgeNow (not just the priority courses that are highlighted in the Mandatory Employee eLearning), you and your manager may receive an email from KnowledgeNow providing further instructions.
If you do not receive this email, please contact KnowledgeNow@providencecare.ca so we can confirm your completion and provide you with further instructions.
What do I do if I have issues with KnowledgeNow (i.e. courses won’t load/duplicate courses/having issues logging in)?
If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email KnowledgeNow@providencecare.ca for guidance.
Who do I contact if I am experiencing issues with Microsoft Teams?
If you are experiencing issues with Microsoft Teams (i.e. unable to join, cannot see presenters, audio not working) please contact your host at email@example.com and wait for further instructions and troubleshooting.
Questions about my role
What is my schedule and how do I find it?
If you have not yet received your schedule, please contact your manager
Where do I report for work? Where do I go for my first shift?
If you have concerns about where you are going on your first day (i.e. how to find your department), please click here for the Providence Care Hospital map.
If you have not been given specific direction on where you are to report to, please reach out to your manager in order to learn more.
What do I do if my pay is incorrect?
If you have questions or concerns regarding your pay, please contact your manager or a representative from the Payroll team.
How do I call in sick for a shift?
If you are unable to attend work due to illness, please contact the Staffing Scheduling Office (613-544-4900 ext. 51073), along with your manager.
Questions about Providence Care
Where can I park?
Hospital: The hospital parking website has detailed information about parking rates and access.
Providence Manor: There is no onsite parking at Providence Manor. Visit the City of Kingston website to learn about parking options and locations.
PTCC: The Providence Care website has detailed information about parking rates and access. Visit the Queen’s University Parking Office on the second floor of 207 Stuart Street to set up long term parking passes. The office is open Monday to Friday, 8 a.m. to 12 p.m.
Is our work environment scent sensitive?
Yes! Providence Care is a scent sensitive environment and all members of the community are expected to refrain from wearing or using scented products while visiting or working at the Hospital.
Where can I smoke while at work?
Providence Care is a smoke-free environment. In accordance with the Smoke-Free Ontario Act, smoking is not permitted anywhere within Providence Care facilities and parking lots.
How do you accommodate staff with accessibility needs?
Providence Care is committed to leading the way in accessible communications for persons with disabilities. We incorporate accessibility into our communication tactics, materials, and processes to ensure that we can efficiently provide communication and information to individuals with disabilities. Our goal is to provide effective and efficient access to information for all of our clients, patients, residents, staff, volunteers and visitors to our sites. Learn more about our Multi-Year Accessibility Plan.
Do you offer services in French?
Providence Care is working towards being able to provide services in both official languages. Signage throughout Providence Care Hospital is bilingual, and where possible information is made available in English and French at point of service.