COVID-19 safety measures have been implemented at all Providence Care sites to protect staff, physicians, the people we serve, students and volunteers.
Providence Care returns to masking
Visitors to any Providence Care site are required to don a mask upon entry and wear it at all times.
As per Ministry of Long-Term guidance, Providence Manor visitors are permitted to remove their mask when alone in a resident room. If staff or another resident enters the room, visitors must re-don their mask. Visitors must wear a mask in all other areas of the home.
Passive screening remains in place at all sites. Anyone entering Providence Care must pass screening to enter. All visitors will be expected to read the signage at the main entrance and self-screen for symptoms of infectious illness. Any visitor with symptoms of infectious illness will not be permitted entry.
All visitors must answer the following question upon entry:
Do you have any of the following symptoms:
- fever (temperature of ≥ 37.8oC) or chills
- new or worse cough
- sore throat
- shortness of breath
- runny nose
- vomiting or diarrhea
As a reminder, there are no designated visiting hours. Visitors are encouraged to spend time with their loved ones. Family and friends are asked to speak with the patient, client or resident and the care team if you have questions about best times for visits.
- The main entrance at PCH is open (unlocked) between 6 a.m. and 10 p.m. After 10 p.m. the doors are locked to ensure the safety and security of patients and staff through the night. Visitors can enter the hospital by using the intercom at the main entrance.
- At PTCC, the main entrance is unlocked between 9 a.m. and 7 p.m. After 7 p.m., the doors are locked to ensure the safety and security of patients and staff through the night. Visitors can enter the hospital by using the intercom at the main entrance.
- At Providence Manor, the main entrance is locked 24/7. Between the hours of 9:00 a.m. and 5:00 p.m., use the keypad to the left of the door to enter. Outside of these hours, visitors can enter by using the intercom.
Designated care partners are individuals deemed necessary by the patient, client, resident and clinical staff, and are part of the care plan. They provide support, including physical and emotional. Visits are planned around the patient, client or resident needs and are documented on the care plan. Designated care partners are granted 24 hour access and but must pass screening. Speak to a member of the care team for further information on becoming a Designated Care Partner.
Performing hand hygiene will remain critical and is the single most important measure you can do to prevent the spread of infections!
Current Outbreak/Watch Status
Outbreak location: Providence Manor, norovirus outbreak affecting Sydenham 3 and Montreal 3
Outbreak declared: January 16, 2024
Positive patients: 40*
Positive staff: 5
**Please note that this includes all cases from the facility wide outbreak, which has now downscaled to level 3 only.