Community Services continue to provide care for clients at Providence Care locations across the region, in client’s homes, as well as long-term care homes.
To help reduce the risk of community transmission of COVID-19, all programs have implemented alternate service delivery strategies, which may include:
- Connecting with clients/families or hosting groups via telephone or other technologies
- Limiting face-to-face appointments at community sites
- Reducing home visits
Please note exceptions will be made for high-risk individuals. Contact your Program Manager for more information.
Effective July 14, all clients and visitors must bring a mask/face covering to wear at any Providence Care Community Services location. If you don’t have a face covering of your own, you will be provided a mask to use. Masks/face coverings must be worn for the duration of your visit.
Clients receiving services in their homes or areas outside of Providence Care facilities are strongly encouraged to wear a mask when receiving care.
Click here to learn how to put on and remove a mask/face covering properly.
All clients/visitors must answer the following questions before they are allowed to enter a Community Services site:
- Do you have a fever (temperature of ≥ 37.8°C)?
- Do you have any of the following symptoms (onset in the last 7 days):
- new or worsening cough
- sore throat
- shortness of breath
- runny nose
- sneezing or nasal congestion (not due to other underlying reasons like seasonal allergies or post-nasal drip)
- difficulty swallowing
- new and/or unexplained headache
- unexplained fatigue/malaise
- unexplained nausea
- diarrhea or abdominal pain
- changes in your sense of taste/smell
- Have you been tested for COVID-19 due to symptoms and are awaiting results or ever tested positive for COVID-19 in the last 30 days? (asymptomatic/surveillance testing does not apply)
- In the last 14 days, have you travelled outside of Canada?
- In the last 14 days, have you had close, unprotected contact* with any of the following:
- a sick traveller
- someone with an infectious respiratory illness
- a probable or confirmed case of COVID-19
*Close, unprotected contact is defined as having provided care, had similar close physical contact, or had lived with or otherwise had close, prolonged contact without appropriate personal protective equipment (PPE) including: gown, gloves, mask and eye protection.
If you have any of the above symptoms, do not visit.
All clients/visitors must also sign in during screening and provide their name, as well as a contact number.
If you have any questions about protective measures in place at Providence Care Community Services sites, please contact your Program Manager for more information.