Community Services continue to offer in-person programming at Providence Care locations across the region, in client’s homes, as well as long-term care homes.
To help reduce the risk of community transmission of COVID-19, all programs have implemented alternate service delivery strategies, which may include:
- Connecting with clients/families or hosting groups via telephone or other technologies
- Limiting face-to-face appointments and/or pausing in-person group sessions at community sites
- Reducing home visits
Please note exceptions will be made for high-risk individuals. Contact your Program Manager for more information.
At Community Services locations:
All clients, family members and visitors must wear a mask before entering any Community Services building.
Clients, family members and visitors are not permitted to wear fabric masks beyond the Screening Desk. If you arrive wearing a fabric mask, you will be given a procedure mask to wear.
Masks must be worn for the duration of your visit.
At client homes:
Clients receiving services in their homes or areas outside of Providence Care facilities are required to wear a procedure mask when receiving care.
If a client does not have the appropriate medical-grade face covering, they will be provided a procedure mask to wear. Clients with symptoms consistent with COVID-19 or confirmed to have COVID-19 will be provided a contact droplet mask.
If there are other people in the home (family members/co-inhabitants) while staff is providing care, they are also asked to wear a procedure mask. If they do not have a clean medical-grade mask, a procedure mask will be provided.
Masks must be worn for the duration of the visit.
Click here to learn how to put on and remove a mask/face covering properly.
All clients/visitors must answer the following questions before they are allowed to enter a Community Services site:
- Do you have any of the following symptoms:
- fever (temperature of ≥ 37.8°C)?
- new or worsening cough
- sore throat
- shortness of breath
- change in your sense of taste/smell
- runny nose, sneezing or nasal congestion (not due to other underlying reasons like seasonal allergies or post-nasal drip)
- difficulty swallowing
- new and/or unexplained headache
- unexplained fatigue/malaise
- unexplained nausea, vomiting, diarrhea or abdominal pain
- Have you been tested for COVID-19 due to symptoms and are awaiting results? (asymptomatic/surveillance testing does not apply)
- Have you tested positive for COVID-19 in the last 20 days?
- In the last 14 days, have you travelled outside of Canada and are under quarantine?
- In the last 14 days, have you had contact* with a suspected** or confirmed case of COVID-19, or living/working in a facility in outbreak?
*Contact: been advised by public health or your employer you have had contact with a
confirmed case, provided care, had similar close physical contact, or had lived with or otherwise had close, contact without appropriate personal protective equipment (PPE), including gown, gloves, mask and eye protection, with someone suspected or confirmed to have COVID-19.
**Asymptomatic or surveillance testing in one of your contacts does not apply.
If you have answered YES to any of the above questions, do not visit.
All clients/visitors must also sign in during screening and provide their name, as well as a contact number.
If you have any questions about protective measures in place at Providence Care Community Services sites, please contact your Program Manager for more information.