A number of safety measures, including visiting protocols, have changed because of the providence-wide shutdown.
Effective April 3, General Visitors are not permitted to enter. Only Essential Visitors and Essential Caregivers (one per resident at a time) may visit the home. Essential Caregivers must be swabbed for COVID-19 every other day, up to a maximum of three times per week. Stay-short absences are allowed for medical appointments only.
Click here for the updated visitor guidelines.
Testing requirements prior to visiting your loved one
Essential Caregivers who enter the Home three or more days in a 7-day period must complete three Rapid Antigen tests on non-consecutive days over the course of the week. If you visit 7 days per week, this means you will receive 3 Rapid Antigen tests on non-consecutive days. For example, if you visit 7 days per week, you would be tested on Mondays, Wednesdays and Fridays.
Essential Caregivers who enter the Home 1 or 2 times in a 7-day period must undergo a Rapid Antigen test each day they enter. For example if you are an Essential Caregiver who visits only on Mondays and Fridays, you will be tested each of those days. Alternatively, through to March 14 inclusive, Essential Caregivers may provide proof of a negative result from an assessment centre in the past 14 days and attest to not subsequently testing positive.
General Visitors and escorts for resident absences must receive a Rapid Antigen test on the day of your visit.
Results from an assessment centre ARE NO LONGER accepted.
The Rapid Antigen tests are offered in the Hildegarde Centre between the hours of 8 a.m. and 6 p.m., seven days a week. You must pre-book your test by calling Reception between the hours of 9:00 a.m. and 5:00 p.m. at 613-549-4164 in advance of your visit. You must wait and receive results from the Rapid Antigen test prior to going upstairs and visiting your loved one. Results are received in 15-20 minutes.
Click here for a complete guide to our visiting procedures.
If you have questions, please call 613-548-7222 ext. 3170.
The following people may visit residents at Providence Manor:
- Essential Caregivers: Designed by the resident or the SDM. They provide direct care to the resident and may include family members, a privately hired caregiver, etc.
- Essential Visitors: Individuals who have a loved one who is end-of-life or very ill.
- General Visitors
Virtual visits must be scheduled in advance by calling 613-548-7222 ext. 3170 or emailing email@example.com.
We’re asking all visitors to conduct themselves in a respectful manner. We know these are difficult times, but our staff is doing their very best to help you see your loved ones. Any unwelcome conduct or disruptive visits may impact future visits.
All visitors will be screened upon arrival, this includes having your temperature taken. Please answer our screening questions truthfully. If you do not pass screening, your visit will be postponed.
Visitors must also follow a set specific guidelines during their visit. Click here for those guidelines.
All Essential Caregivers, Essential Visitors and General Visitors must wear a mask for the duration of their visit.
Short Stay Absences
Short stay absences are for residents who leave the site for health-related reasons during the day. An overnight stay in the Emergency Department may also be considered short stay. For more information, read the visitor guidelines.
Temporary absences for residents who leave the site overnight for any reason other than one (1) night in the Emergency Department.
Residents or their SDM must apply for a temporary absence and it must be approved by the care team using a risk assessment which will be applied to the individual situation. If an outbreak is declared at the home while the resident is absent, they will not be allowed to return until the outbreak is declared over. For more information, read the visitor guidelines.