Updated: May 27, 2022
Providence Care is exploring new ways to connect patients and clients with their healthcare provider.
What does this mean?
Where possible, healthcare providers are looking at ways to connect with patients over the phone, smart phone or computer.
Virtual care is not new to Providence Care, but in light of COVID-19, we are expanding the use of virtual care to additional programs and services.
How do I book a virtual appointment?
Your care team will connect with you to discuss if a virtual appointment is right for you.
The decision on which type of visit you have will be made based on your care needs, the technology you have access to and your comfort level using that technology.
Appointments may occur over the phone, the Ontario Telemedicine Network (OTN) or other videoconferencing platforms.
What do I need for a virtual appointment?
If your healthcare provider uses a videoconferencing platform, you will need a reliable internet connection and a smartphone, tablet or computer with a camera, speaker and microphone.
What is the benefit?
Using virtual platforms reduces the need for some patients to visit a health care setting for a clinic or appointment.
Can I decline a virtual appointment?
You can decline or withdraw your consent for virtual appointments at any time by contacting your healthcare provider.
Is virtual care confidential?
Providence Care is committed to protecting the privacy and confidentiality of all Personal Health Information. The virtual environment we use is secure. Information about you is not stored on the platform we use or in any other data storage area (e.g. iCloud). Read more on the use of video and privacy for a virtual visit.