Eric Cross has walked the hallways of Providence Care for the last 15 years, most recently in the role of Clinical Supervisor at Providence Care Hospital (PCH) and Providence Transitional Care Centre (PTCC). He solves problems as they arise minute-to-minute, always with a smile and a positive attitude.
“There has never been a day here where I haven’t had a chance to help others and make their day better. That is what excites me about working in health care – especially at Providence Care. In the position of Clinical Supervisor, it has really shown me just what a wealth of skill and knowledge we have within our staff and re-affirms the pride I have in our hospital and the folks that work here,” says Eric.
As the Clinical Supervisor, Eric works the night shift and is responsible for staffing inpatient units at both hospitals, and supporting staff with daily operational needs to ensure high-quality care is provided to patients and clients. He provides support to staff, like assisting those who may have questions about clinical decisions, procuring medications from off-site when the pharmacy is closed. Eric also connects staff with resources if they have questions about the electronic patient record, information technology or advanced competencies.
Beginning his journey with Providence Care in 2008, Eric has held a variety of roles including Recreation Therapist, Food and Nutrition Services Aide and a Registered Practical Nurse. He fondly remembers the Java Net Spa program at St. Mary’s of the Lake Hospital, a daily program where patients would gather to use the computers, do cross words, have coffee, tea and converse with each other. Monthly trips to the Frontenac games with patients are another highlight from his career.
“When I was working in the kitchen, it was a wonderful job, but I felt like I was missing something by not working directly with patients. I truly believe the folks in the kitchen are the unsung heroes of the hospital. They work so very hard to ensure our patients get the nutrition they need to thrive daily.”
At 30 years old, Eric was inspired enough to head back to school and become a Registered Practical Nurse.
“I’ve always enjoyed that Providence Care puts a priority on developing from within. The organization has always encouraged the personal growth and development of its employees. They worked with my school schedule so that I could continue working with the organization and earn a living,’ explains Eric.
Developing relationships with patients and cultivating them over the years has brought Eric joy and amazing memories that will last a lifetime.
“All of my roles have added to my sense of job satisfaction. It feels like just yesterday was my first day and I couldn’t find my office. I feel very fortunate to have been able to have as many opportunities as I have with Providence Care. It hasn’t always been an easy road, but for all the challenges I have had twice as many joys. I’m looking forward to the future and excited to see what 15 more years will bring.”
When he’s not working the night shift, the musically inclined Eric can be found playing the guitar or his true love – the drums and travelling with his wife. His passion for personal growth and advancement has led to a very rewarding career – touching the lives of many throughout the years. Congratulations on your 15-year milestone Eric!
Interested in joining the Providence Care team? Visit Public Opportunities – Providence Care to learn more!