Providence Care Hospital
Providence Care Hospital brings together mental health, rehabilitation, palliative care, and complex medical services in one inclusive and supportive environment. Our team is committed to person‑ and family‑centred care, addressing the physical, emotional, social, and spiritual needs of each individual.
On This Page
Contact Information
752 King Street West, Kingston, ON K7L 4X3
Phone: 613-544-4900
Toll Free: 1-800-785-1707
Email: info@providencecare.ca
Hours of Operation
Our facilities operate 24/7, but building access and available services vary by location and time of day. Some entrances may be locked, and ID badge or intercom access may be required.
Clinic and outpatient service hours also differ. Please contact your specific care area or clinic for details.
Getting Here
Getting to Providence Care Hospital
By Bus
Kingston Transit stops at the corner of King Street West and Portsmouth Avenue. Both the Express and regular routes make scheduled stops here. For information regarding bus routes visit www.cityofkingston.ca.
By Bicycle
There is a covered bicycle shelter near the main entrance of the building. Cyclists are encouraged to lock their equipment – Providence Care is not responsible for any lost, damaged or stolen bicycles.
By Car
PCH’s main entrance is located at 752 King Street West. Enter the campus at the lights at Portsmouth Avenue and King Street West. Continue straight following the signs for the Main Entrance.
Parking Information
There is a covered, 15 minute pick-up and drop-off area directly outside the main entrance of Providence Care Hospital. The pick-up and drop-off area can be very busy, especially at peak times Monday to Friday. Please do not exceed the 15 minute time limit.
Parking at Providence Care Hospital is on a ‘pay-on-exit’ gated system.
Daily pay-on-exit
- $2 for the first hour
- $1 for every 30 minutes thereafter
- $6 daily maximum (24 hour period), no in/out privileges.
10-exit pass
- $50 for 10 passes
- One pass allows in/out privileges for 24 hours from time of first entry.
- Available for purchase at the Cashier’s Office.
Monthly rate
- $41 for patients, clients & visitors
- $70 for staff, students & affiliates
- Unlimited in/out privileges.
- Available for purchase at the Cashier’s Office.
On Entry:
- Tap your debit or credit card to enter
- Tap the same card again to exit
- To pay, tap your card again at the exit
- Press the button to take a ticket
- Insert the ticket at the exit
- To pay, insert or tap your debit or credit card
- Press the button to take a ticket. Do not bend, fold or get the ticket wet.
- Take the ticket with you
- Pay with cash or card at a pay station. *Cash not accepted at exit gate. Only at pay stations.OR
- Insert the ticket at the exit and pay by inserting or tapping your debit/credit card
Insert on entry.
On Exit:
Need a receipt? Press the button before you pay.
- Tap the same debit or credit card used at entry
- Confirm your purchase when prompted
- Tap your card again to complete payment and exit
- Insert your ticket at the exit
- Tap or insert your debit/credit card to pay
- Pay at a pay station located at the main entrance or visitor lot before exiting
- Insert your paid ticket at the exit to leave
- Insert on exit
Warning
No tail gaiting. Wait until gate resets before proceeding.
Accessible parking spaces are located closest to the Main Entrance. All vehicles parked here must display a valid Accessible Parking Permit issued by the Ministry of Transportation.
The parking spaces closest to the Main Entrance, with the exception of Accessibility Parking spaces, are designated for individuals with mobility issues on weekdays (Monday to Friday, 8 a.m. to 5 p.m.).
If you encounter a problem, have a payment question, or experience difficulty with parking, please direct your inquiries to Protection Services at 613-544-4900 ext. 51053.
If you encounter a problem, have a payment question, or experience difficulty with parking, please direct your inquiries to Protection Services at 613-544-4900 ext. 51053 or email parking@providencecare.ca. There is also a two-way intercom system at entry/exit gates.
Main Services Offered
Inpatient Rehabilitation
Mood Disorders
Inpatient Palliative Care
What’s Available On-site
Art Hive
Bookable Spaces
Food & Drinks
Gymnasium & Walking Track
Outdoor Areas
Retail Services
Therapy Pool
Neighbourhood Sharing Closet
Inpatient Services
What to Expect
Inpatient Amenities
Inpatient Meals
Inpatient Unit and Rooms
Day Passes/Leaves of Absence
Spiritual Health
Discharge Planning
Your Safety
Infection Prevention & Control
Outpatient Services
What to Expect
Clinics
Rehabilitation Therapy Centre
Spiritual Health
Your Safety
Infection Prevention & Control
What Our Patients Are Saying
I recently received 10 weeks of Physiotherapy at Providence Care and there is no other physio I would rather have been working with! From the front desk into the physio gym every person is helpful and friendly. Everything is 100% professional from the therapists and equipment. Thanks to everyone who helped me get through my total knee replacement physio!
Brian
Additional Information
Diversity and Social Inclusion
Providence Care is committed to fostering a respectful environment and responding to the diverse needs and backgrounds of our patients. We invite and encourage you to share any information with us that will help enhance the services we provide.
Free WiFi
To connect complimentary guest WiFi at all Providence Care sites, simply:
- Select PC_Guest_WIFI in your device’s network settings.
- Review the Acceptable Use Policy and click ‘Accept’ to agree to the terms and condition
Maintaining a Clean Environment
Keeping Our Site Clean
Whether you’re visiting a Providence Care site to work, learn, receive care, or visit, it’s important that we treat our spaces and surrounding communities with kindness and respect. One meaningful way to do this is by helping keep our environments clean.
Please be mindful of your garbage and dispose of the following items properly:
- Cigarette butts go in cigarette butt disposals
- Masks and gloves go in garbage bins
- Plastic, paper coffee cups and cans go in recycling bins
- All other waste should be placed in garbage bins
Thank you for helping us keep Providence Care sites and our neighbourhoods clean.
Pet Visits
Pets (cats or dogs) must be over one year old, free of skin lesions, diarrhea, fleas/ticks and other parasites, must be well tempered, house trained, obedient and kept on a leash at all times.
Prior to any pet visit, the Program Manager should be notified, and the owner needs to provide proof that vaccinations are up-to-date. Visits can occur in the patient/client’s room, not in common areas (e.g. Dining Room).
Respectful Environment
Providence Care values respect, dignity and compassion and we work to ensure that our patients, clients, families, visitors, staff and volunteers are treated with care. In keeping with these values, abusive, aggressive, racist or violent language or behaviour is not tolerated in our facilities. We thank you for your consideration and cooperation in making Providence Care Hospital a safe place to be for all.
Scent-sensitive Environment
For the safety and comfort of those with allergies and scent sensitivities, please do not wear scented products or bring scented flowers when you come to PCH. Local florists are able to suggest no-scent floral options. Scented personal products include shampoos and conditioners, hairsprays, deodorants, colognes and aftershaves, perfumes and lotions.
Smoke and Vape Free
In accordance with the Smoke-Free Ontario Act, smoking and vaping are not permitted anywhere at Providence Care Hospital. This includes inside the building as well as the entire grounds. Smoking and vaping are not permitted in the parking lot or while seated inside a parked vehicle. Violators are subject to fines and disciplinary action.
Support to quit smoking: A partnership with the Ottawa Model for Smoking Cessation is being used to help inpatients with their smoking cessation or harm reduction goals. For more information, speak with your care team.
Visitor Information
Visitors are welcome to spend time with loved ones, as they play an important role in healthcare and wellness.
Family and friends are asked to speak with a member of the care team if you have questions about best times for visiting.
The main entrance is open from 6 a.m. to 10 p.m. After 10 p.m., patients and visitors can use the intercom to gain entry and Protection Services will open the doors.
Sustainability
Providence Care Hospital incorporates ‘green’ design to reduce our impact on the environment. Patients and clients, as well as everyone who works and visits the hospital, has the opportunity to experience the outdoor environment as an important part of the healing process. The design encourages a healthy environment both within the hospital and on the facility grounds.
Providence Care Hospital was awarded LEED® Silver certification. The LEED® (Leadership in Energy and Environmental Design) system rewards points for innovations that minimize the impact of new construction on humans and the environment. Green buildings are built to protect occupant health, use resources such as energy and water more efficiently, and reduce the overall impact of the building on the environment.
Psychiatric Patient Advocate Office & Rights Advisor
The Psychiatric Patient Advocate Office (PPAO) is a provincial advocacy and rights protection program of the Ministry of Health. The PPAO provides free, confidential services to mental health clients independent from the hospital and its service providers. Office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m., or by appointment by calling 613-544-4900, ext. 53081.
FAQs
How many beds does Providence Care Hospital have?
Providence Care Hospital provides a 270-bed state-of-the-art care environment for patients and clients. The hospital includes private inpatient rooms and adjacent therapy and treatment spaces to allow patients and clients to receive care closer to their rooms. It also features teaching, learning and research facilities that support Providence Care’s role as a major centre for health education and research.
How can I contact a patient/client at Providence Care Hospital?
By phone: 613-544-4900
By mail:
Providence Care Hospital
752 King St. West
Kingston, ON
K7L 4X3
Mail to inpatients must include the following on the envelope:
- Inpatient Name
- Inpatient Unit (e.g. Heritage 1)
Mail is delivered to patients and clients every morning, Monday through Friday.
Patients and clients can also receive email. Send messages to: emailapchpatient@providencecare.ca
