Providence Manor
Welcome to Providence Manor: Providence Care’s long-term care services are offered at a 243-bed home located in the heart of downtown Kingston.
On This Page
Contact Information:
275 Sydenham Street, Kingston, ON K7K 1G7
Phone: 613-549-4164
Auto-attendant: 613-548-7222
Hours of Operation
Our facilities operate 24/7, but building access and available services vary by location and time of day. Some entrances may be locked, and ID badge or intercom access may be required.
Clinic and outpatient service hours also differ. Please contact your specific care area or clinic for details.
Getting Here
Getting to Providence Manor
By Bus
Kingston Transit stops nearby at Montreal Street and Ordnance Street. For routes and schedules, visit CityofKingston.ca.
By Car
Paid City street parking is available around the home. Reduced-rate parking permits can be arranged through the City of Kingston at 613-546-4291.
Parking Information
On-Street Parking
- Rates: $2.00 to $2.50 per hour Monday to Saturday
- Free: Sundays and major holidays:
- New Year’s Day
- Family Day
- Good Friday
- Victoria Day
- Canada Day
- Civic Holiday (first Monday in August)
- Labour Day
- Thanksgiving Day
- Christmas Day
- Boxing Day
- Time Limits: Maximum parking time varies from 2 to 3 hours
Please refer to the City of Kingstons website www.cityofkingston.ca for winter parking restrictions.
On-street parking:
- Meters can still use cash at traditional parking meters for on-street spots
Pay with HonkMobile
- HonkMobile is an easy way to find and pay for parking in Kingston! You can pay by using an app, scanning a QR code or texting a specific number.
- The Honk app shows parking lots and on-street parking areas, including accessible spaces. Signs near parking spaces show QR codes and zone numbers for Text to Pay.
- Parking is available on a first-come, first-served basis. We do not accept reservations.
- Contact support@honkmobile.com with any questions about transactions through the Honk Mobile app.
Accessible parking spaces are available in front of the home. Accessible parking is available through parking on the street. To use designated accessible parking spaces, you must clearly display a provincially issued accessible parking permit in your vehicle. Parking in these spaces without a permit may result in a $400 fine.
If you encounter a problem, have a payment question, or experience difficulty with parking, please please direct your inquiries to the City of Kingston at 613-546-0000 or contactus@cityofkingston.ca.
What’s Available On-site
Resident & Family areas
Outdoor Spaces
Visiting Providence Manor
Neighbourhood Sharing Closet
Retail Services
Resident Services
Leaves and Appointments
Meals and Nutrition
Recreation and Activities
Resident and Family Relations
Resident Areas and Rooms
Your Safety
Infection Prevention & Control
Providence Manor Facility Tour
What Our Residents Are Saying
Providence Care has supported my desire to see more Indigenous programming and events, and now we have our own native circle. It’s a beginning, and I look forward to seeing how this grows and continues to develop.
Leonard
Additional Information
Diversity and Social Inclusion
Providence Care is committed to fostering a respectful environment and responding to the diverse needs and backgrounds of residents. We invite and encourage you to share any information with us that will help enhance the services we provide.
Free Wifi
Complimentary WiFi is available at Providence Manor.
To connect complimentary guest WiFi at all Providence Care sites, simply:
- Select PC_Guest_WIFI in your device’s network settings.
- Review the Acceptable Use Policy and click ‘Accept’ to agree to the terms and conditions
Maintaining a Clean Environment
Keeping Our Site Clean
Whether you’re visiting a Providence Care site to work, learn, receive care, or visit, it’s important that we treat our spaces and surrounding communities with kindness and respect. One meaningful way to do this is by helping keep our environments clean.
Please be mindful of your garbage and dispose of the following items properly:
- Cigarette butts go in cigarette butt disposals
- Masks and gloves go in garbage bins
- Plastic, paper coffee cups and cans go in recycling bins
- All other waste should be placed in garbage bins
Thank you for helping us keep Providence Care sites and our neighbourhoods clean.
Pet Visits
Pets (cats or dogs) must be over one year old, free of skin lesions, diarrhea, fleas/ticks and other parasites, must be well tempered, house trained, obedient and kept on a leash at all times.
Prior to any pet visit, the Charge Nurse should be notified, and the owner needs to provide proof that vaccinations are up-to-date. Visits can occur in the patient/client’s room, not in common areas (e.g. Dining Room).
Respectful environment
Providence Care values respect, dignity and compassion and we work to ensure that our patients, clients, families, visitors, staff and volunteers are treated with care. In keeping with these values, abusive, aggressive or violent language or behaviour is not tolerated in our facilities. We thank you for your consideration and cooperation in making Providence Manor a safe place to be for all.
Scent-sensitive environment
For the safety and comfort of those with allergies and scent sensitivities, please do not wear scented products or bring scented flowers when you come to Providence Manor.
Local florists are able to suggest no-scent floral options.
Scented personal products include shampoos and conditioners, hairsprays, deodorants, colognes and aftershaves, perfumes, and lotions.
Smoke and Vape Free
In accordance with the Smoke-Free Ontario Act, smoking and vaping is not permitted inside the home or while using oxygen. Residents are prohibited from smoking or vaping anywhere other than in the designated smoking area located at the corner of Ordnance and Sydenham Street, or off Providence Manor property (9 meters of any entrance). To access the designated areas, residents must be independent and able to go out unaccompanied.
We also encourage smokers to participate in smoking-reduction or cessation programs.
Visitors are prohibited from smoking or vaping on Providence Manor property or within nine meters of any entrance. Violators are subject to fines and disciplinary action
Visitor Information
At Providence Manor, we know how important family and friends are in supporting our residents’ health, happiness, and well-being. Visitors are always welcome to spend time with loved ones — your presence plays an important role in care and quality of life.
There are no set visiting hours at Providence Manor. You are welcome anytime, though we encourage you to connect with the care team if you’d like guidance on the best times to visit.
The main entrance at 275 Sydenham Street is secured for the safety of residents and staff.
The doors are locked and accessible by a coded entry system. Instructions are posted at the keypad.
Reception hours: 9 a.m. to 6 p.m. daily. All visitors must sign in at the Reception Desk.
After 6 p.m.: Please use the intercom at the main entrance. A Protection Services officer will assist you.
FAQs
How do I apply for long-term care at Providence Manor?
For Patients and Care Partners:
To apply for long-term care, contact Ontario Health at Home.
They will:
- Assess your eligibility
- Help you choose a long-term care home
- Manage the application and waitlist process
The province has specific laws and regulations for admission to long-term care homes that are designed to ensure fairness and equity.
Eligibility Criteria:
- 18 years of age or older;
- have a valid Ontario Health Card;
- have health care needs that cannot be met with any combination of caregiving in the home or community; and
- have health care needs that can be met in a long-term care home.
To learn more, visit https://healthcareathome.ca/region/south-east/.
What is Providence Manor Redevelopment?
Construction is well underway for the redevelopment of Providence Care’s new facility for long-term care also referred to as Providence Manor. The new home is located at the park-like, historical Motherhouse site owned by the Sisters of Providence of St. Vincent de Paul.
The new Providence Manor will provide a welcoming, home-like, resident-centred environment that allows individuals to meet friends and family in comfortable spaces. It will incorporate amenities that enrich residents’ quality of life and provide an engaging environment for them and their loved ones.
The modernized Providence Manor will replace the original home and provide 77 new and 243 upgraded beds. The new home will be six storeys. Level 1 will include main level amenities, and levels 2 to 6 will be resident home areas.
There are 318 washrooms, which includes 305 resident washrooms.
The home will enable residents to come together and connect with each other, families, volunteers and staff. Features of the new Providence Manor are planned to include:
- accessible and easy to understand floor plans that promote health and wellness
- secure outdoor spaces for access to fresh air including courtyards, gardens and balconies
- improved dining areas and seating for social interactions
- naturally lit and sun-filled spaces
- dedicated space for spiritual health and worship
- bringing a rich sense of community directly to residents and their families through common areas found in the current home such as the beloved pub and veterans lounge
- a partnership with the YMCA of Eastern Ontario, bringing seniors and children together under the same roof with a daycare
We are excited to redevelop Providence Manor into a home that will serve the needs of the community well into the future and is expected to welcome its first residents in late fall 2027.
Learn more about the Providence Manor Redevelopment by clicking here.
How do I send a message to a resident?
Do you wish to send a message to someone at Providence Manor? We have an email address for that!
Simply address your email message to info@providencecare.ca. In the subject line of the email, please include the resident’s name and, if possible, his/her room number. Then in the body of the email you can type any messages you wish to send.
Emails to residents are considered confidential. Staff print off the emails and delivers them directly to the resident. If the resident wishes, staff or volunteers are happy to read the email to the resident.
Are there laundry facilities available?
Complimentary laundry facilities are located on each resident home area. Staff can provide instructions on how to use them.
Labelled personal clothing can be laundered by the home. Please place clothing in the “Residents Personal Clothing” carts located on all Resident Home Areas.
There is no charge for residents who choose to have clothes laundered by staff at the home. It is recommended family launder delicate garments. Bed linens, towels, face cloths and shirt savers are provided by the home. Laundering personal bed linens or personal towels is the responsibility of the resident, family member or friend.
Is the home air conditioned?
Air conditioning is not available throughout the entire home. Resident Home Area dining rooms and lounges are air-conditioned.
To maintain efficiency, windows remain closed during warm weather so systems can operate effectively.
Resident Room Air Conditioning
Window air conditioner units are available on a first-come, first-served basis, with priority given to residents who require them for health reasons.
To request a unit, please call 613-548-7222 ext. 3153
Can I hire a private care companion?
If you or your family wish to hire private care companions at their own cost, please speak to the Admissions Coordinator or nurse in charge. Visit Southeasthealthline.ca for a list of providers available in the South East Region.
Can I take a tour of the home?
Yes, tours of the home are offered on Thursdays. To book a tour, contact Reception at 613-548-7222. A virtual tour is also available online: https://youtu.be/FNcrdfrzwO4
Can I hire an external service provider? (PSW, massage therapy, foot care, etc?)
Families may arrange outside services for residents, such as private personal support workers or nursing care, massage therapy, foot care, etc.
Contact the Admissions Coordinator before any external provider begins services. This helps make sure the care fits with the resident’s plan of care and supports their safety and well-being.
All outside care providers must:
- Show proof of liability insurance
- Provide a police and vulnerable sector check
- Complete required training before starting
The Admissions Coordinator will help guide you and your family through this process. Email info@providencecare.ca if you have any questions.
