Your Safety
Everyone at PCH, including patients, clients, visitors, staff, physicians, and volunteers, contributes to keeping our hospital safe.
Falls Prevention
Upon admission, inpatients are assessed for risk of falling as part of the Providence Care Falls Prevention program. If a patient or client is found to be at high risk of a fall, the care team will ensure additional safety measures are put in place. Patients and clients who have concerns about their mobility while at PCH are encouraged to speak with a member of the care team for assistance.
Wanderguard
If a patient is at risk of wandering off the unit, they will be provided with a Wanderguard bracelet. This lightweight, discreet bracelet helps maintain dignity and independence while ensuring safety. If the patient approaches doors or elevators, an alarm will sound and exits will lock to prevent them from unintentionally leaving the unit or using stairs/elevators without supervision.
Patient Identification for Care and Medications
Care team members will always verify patient identification before giving any medication or performing any test or procedure. In some cases, patients may be asked to provide evidence of name and date of birth, or to use an identification wristband while in the hospital. Verifying patient identification is an important safety measure.
Emergency Procedures
In the event of an emergency, an Emergency Code will be announced over the intercom. Please listen carefully and follow any instructions provided. Our staff and physicians are fully trained to respond to all emergency situations.
Protection Services (Security)
To contact Protection Services, call 613-544-4900, ext. 72056 or 613-548-2484. In the case of an emergency, dial 4444 from any internal hospital phone, state your location and describe
your emergency.
Elder Abuse
Elder abuse can happen to anyone.
It includes any action — or lack of action — that causes harm, distress, or fear to an older adult, especially when trust is involved. Abuse can happen in families, friendships, or care relationships. If something doesn’t feel right, or if you’re worried about an older adult’s safety or wellbeing, please tell a member of your care team. We’re here to help.
Need to talk to someone right away?
Elder Abuse Prevention Ontario offers a free, confidential Seniors Safety Line: 1-866-299-1011 Trained counsellors are available to listen and help. Learn more at Eapon.ca.
Suicide Prevention and Emotional Wellbeing
Feeling low, lonely, or overwhelmed can happen — especially during illness or major life changes. Depression is common in older adults, and it’s okay to ask for help.
If you’re feeling depressed, or if you’re worried about a loved one, please talk to your care team. Support is available, and you don’t have to face this alone.
More information and support is available at ReachOutNow.ca and Canada.ca – Mental Health & Wellness.
