Lumeo My Health Record Portal Pilot
Thank you for participating in the My Health Record Portal Pilot Project!
On This Page
Thank you for participating in the My Health Record Portal Pilot Project!
My Health Record is a secure website where you can access your digital health records shared by our six partner organizations:
- Brockville General Hospital
- Kingston Health Sciences Centre
- Lennox & Addington County General Hospital
- Perth and Smiths Falls District Hospital
- Providence Care
- Quinte Health
Please note participation is limited to specific programs and clinics at each organization at this time. Although we don’t have an exact timeline yet, access will be expanded in the future.
Feedback Survey
We are looking for your input on:
- The design of the portal.
- How easy it is to navigate and find information.
- Accessibility for various devices, such as home computers, laptops, notepads and mobile phones.
- Materials such as handouts, how-to-guides and website information.
You can provide feedback at any time here by filling out this short survey: Portal Pilot feedback survey. You can fill out the survey as many times as you like.
Navigating the Portal
You can watch this demonstration video to see how each section works:
Or download this handy information guide
Your Health Info—Now in Your Pocket
The Lumeo My Health Record app is here!
View your health information on the go by downloading the app from the Apple App Store or Google Play Store.
Search “Lumeo My Health Record.”
Frequently Asked Questions
When will Health Record be available?
The portal is currently available to a small group of testers, including some Experience /Patient Advisors and patients in specific programs and clinics. At Providence Care patients from the Outpatient Stroke Rehabilitation Program or Outpatient Stroke Physiatry Clinics are able to participate in the pilot program.
We do not yet have a date for a broader launch of the portal.
What can I see in the portal during the pilot testing period?
You will be able to:
- View and manage their appointments at our partner organizations
- Access test results and some notes from their appointments
- See historical information from December 2024 onwards
The pilot does not include the following features:
- Ability to add your own information (e.g. medications, allergies)
- Information / test results from your family doctor / testing facilities outside of the hospital
- Self-enrolment (registration is currently limited to a small trial group)
- Patient/Physician messaging
- Self-scheduling for appointments
How do I arrange for others, such as a caregiver, to view my information?
Access to a portal account by another individual is known as Proxy Access. Proxy Access can be requested by completing a Proxy Request Form to obtain a person’s consent to allow other individuals to access their personal health information through the portal. To request this, access please email Clinicalrecords@providencecare.ca.
What do I do if there’s missing or incorrect information?
There is a 10-day delay in pathology / lab results and a 14-day delay in diagnostic imaging results, so you may need to check back again to see your test results. Please contact Clinicalrecords@providencecare.ca if you find incorrect information in your record.
Can I upload my own information, such as external test results, medications or information about my health?
This feature is not available during the pilot phase but will be available in the future.
How secure is my information?
The portal meets strict privacy and security standards. Data is stored in Ontario and complies with Ontario laws and regulations.
How do I arrange for others, such as a caregiver, to view my information?
Access to a portal account by another individual is known as Proxy Access. Proxy Access can be requested by completing a Proxy Request Form to obtain a person’s consent to allow other individuals to access their personal health information through the portal. To request this, access please email Clinicalrecords@providencecare.ca.
What do I do if I have trouble logging in, or have technical issues accessing parts of the portal?
Technical support is provided by our vendor, Cerner. Call the Cerner Customer Care Support Centre 24/7 toll-free number support line at 1-888-249-0074. They can assist with login issues, password resets, navigation, and other technical concerns.
