What you can expect when you visit
Everyone who works, learns or volunteers at Providence Care is working together to provide you with high quality, safe care. Here are examples of what to expect at PCH for outpatient care and services:
- Clinic spaces have been designed to provide privacy for patients and clients. There is a waiting room specifically for individuals who are coming to PCH for a clinic appointment, which offers comfortable seating, washroom access and which is separated from the busy main lobby. It is easily accessible from the main entrance, located on Level 1 to the right of the Welcome Desk.
- Everyone who works or volunteers at PCH wears an identification (ID) badge, with their name and title, so you always know who you are speaking with. If you do not see an ID badge, please ask.
- Often, outpatient clinic visits are a result of a referral by a family doctor. Clinicians will explain next steps following a Clinic visit and how information will be shared back with the family doctor and/or health team.
New and returning outpatients are asked to register before every visit upon arrival to the hospital, unless otherwise directed. Registration is located immediately to the left of the Welcome Desk.