Statement of Information Practices

Providence Care continues to deliver care while you stay at home, stay safe and practice social distancing. We are pleased to be able to use video for virtual care visits during COVID-19 to provide high quality care and service to the people we serve. Virtual care visits are part of our regular care delivery and are used when in-person appointments are not possible.

 Providence Care is committed to protecting the privacy and confidentiality of all Personal Health Information during a virtual care visit. The digital environment we use is secure. Information about you is not stored on the platform we use. Read more information on the use of video and privacy for a virtual care visit.

Collection of personal health information

Providence Care collects your Personal Health Information from you or from the person referring you. The Personal Health Information that we collect may include, but is not limited to, name, date of birth, address, health card number, history of health, details of your physical and mental health, recording of visits and the care and support you received during your visit.

Our collection, use and disclosure (sharing) of your personal health information is done in accordance with Ontario law. We will not sell, rent or trade personal information.

(ADM) Collection, Use and Disclosure of Personal Health Information Policy ADM-PHI-27

Privacy of your Healthcare Information

Providence Care is committed to protecting the privacy, confidentiality and security of all Personal Health Information in compliance with the Personal Health Information Protection Act (PHIPA).

We protect your Personal Health Information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We also take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for authorized purposes. We conduct audits and complete investigations to monitor and manage our privacy compliance. 

You have a right to make choices and control how your health information is collected, used and disclosed, with some exceptions at Providence Care. For most health care purposes consent to use your health information is implied as a result of your consent to treatment, unless you tell us otherwise. 

Sometimes we do not need your consent. For example, to use your information for billing, risk management or error management, quality improvement purposes; or to disclose personal health information in a number of permitted or required circumstances, including to eliminate or reduce a significant risk of serious bodily harm; or to fulfill mandatory reporting obligations under other laws such as safe operation of a motor vehicle.  

With limited exceptions, you have the right to access your health information that we hold about you. If you request a copy of your record, one will be provided to you at a reasonable cost. If you wish to view your original record, one of our staff members must be present, and a reasonable fee may be charged for this access.

We make every effort to insure that all of your information is recorded accurately. You have a right to ask for a correction to your record if you believe the information is inaccurate or incomplete, and in most cases we will be able to make the requested correction, or otherwise we will ask you to prepare a statement of disagreement to be attached to the record.  

If you would like a copy of our Privacy Policy, please click here or ask us for a copy.

We encourage you to contact us with any questions or concerns you might have about our privacy practices. You can reach our Privacy Office and Freedom of Information Office at:

Providence Care
752 King Street West
Kingston, ON K7L 4X3
Telephone: 613-544-4900, Ext. 53548

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
1-800-387-0073
1-416-325-9195 (fax)
or visit the IPC website via www.ipc.on.ca