At Providence Care your feedback and involvement is important to us. Our resident and family relations include a Residents Council, Family Council (Family Connected) , Experience Partners, and a Residents First Quality Team.
We also have a compliments and complaints process because we believe that all feedback regarding our care and services are opportunities to improve our processes, care and service.
Experience Partners
Experience Partners are individuals with lived experience as patients, clients or family members who work with our staff to provide their perspective on planned initiatives, projects or changes. We believe that by including the patient, client and family voice in everything we do, we are treating the people we serve with respect, dignity and compassion, and are enhancing the quality and safety of the care they receive.
For more information, email experiencepartner@providencecare.ca.
Residents First Quality Team
As part of our commitment to quality resident care, Providence Manor has a Residents First Quality Team, made up of clinical staff, management and corporate service resources, that works to develop and implement quality improvement and resident safety initiatives that will benefit our residents, families and staff. Quality improvement strategies are selected in partnership with residents and families and incorporated into the Home’s annual Quality Improvement Plan.
