Please note: due to the COVID-19 pandemic, visitor restrictions have been implemented at Providence Manor. Only ‘essential visitors’ will be allowed to enter. Essential visitors are those who have a loved one who is end-of-life or very ill. Essential visitors and all staff, physicians and students will continue to be actively screened before entering the Home.
At Providence Manor we recognize the importance of family and friends. Visitors are encouraged to come and spend time with loved ones, as they have an important role in health care delivery and wellness.
Visiting hours at the Home are from 8 a.m. to 8 p.m. daily. Please speak with the care team if you have questions about best times for visiting.
The main entrance is accessible by a coded entry system. The code is identified at the key pad. The doors are locked to ensure the safety and security of residents and staff. Reception hours are between 8 a.m. and 6 p.m. daily. All visitors must sign in at the Reception Desk.
After 6 p.m., visitors can enter the Home by using the intercom at the main entrance. A Protection Services officer will respond to open the doors.
Getting to Providence Manor
Providence Manor’s main entrance is located at 275 Sydenham Street.
By bus: Kingston Transit stops at the corner of Montreal Street and Ordnance Street. For more information regarding bus routes, visit CityofKingston.ca.
By car: Paid City street parking is available surrounding the Home. Reduced rate parking permits are available by contacting the City of Kingston at 613-546-4291.
Smoke-free and vape free
In accordance with the Smoke-Free Ontario Act, smoking and vaping are not permitted inside the Home or while using oxygen. Residents are prohibited from smoking or vaping anywhere other than in the designate smoking area located in the Haughian Garden, at the bottom of the ramp near the main entrance of off Providence Manor property (not within 9 meters of any entrance). Family and visitors are prohibited from smoking or vaping on Providence Manor property or within 9 meters of any entrance. Violators are subject to fines and disciplinary action.
For the safety and comfort of those with allergies and scent sensitivities, please do not wear scented products or bring scented flowers when you come to Providence Manor. Local florists are able to suggest no-scent floral options. Scented personal products include shampoos and conditioners, hairsprays, deodorants, colognes and aftershaves, perfumes and lotions.
Family Overnight Room
This room is available for overnight accommodation for a family or friend who wishes to remain at the Home to be close to a seriously ill resident. Overnight accommodation for up to 48 hours can be arranged by contacting the Resident Home Area nurse in charge. A longer stay can be granted subject to availability.
Visiting with Pets
Animals can have an important role in the lives of some residents. If you would like to bring your family pet to visit, please speak to the Volunteer Coordinator ahead of your first visit. They can help plan a visit that ensures the safety and comfort of all residents, families and staff in accordance with Providence Manor’s Pet Visiting policy.