What to expect during an inpatient stay
Everyone who works, learns or volunteers at Providence Transitional Care Centre (PTCC) is working together to provide high quality, safe care. Here are examples of what to expect on inpatient units at PTCC:
- There are whiteboards in each inpatient room. These boards make it easy for patients and the care team to communicate with one another.
- Everyone who works or volunteers at PTCC wears an identification (ID) badge with their name and title, so you always know who you are speaking with. If you do not see an ID badge, please ask.
Inpatients and families are encouraged to:
- Talk openly about any questions or concerns they may have.
- Ask about and contribute to your care plan.
- Participate in establishing goals.
- Be actively involved in decisions about your care.
- Participate in therapies supporting your recovery.
Approach to Care and Collaborative Practice Model
Providence Care’s Collaborative Practice Model values the important role of patients, clients and families/caregivers as members of the care team. Together, we will support the best possible care experience. In keeping with our Approach to Care, it is essential you are informed and actively engaged in your care. By communicating your preferences, needs and values, you help us to best guide your care and support you to achieve your goals.
Your care team
Providence Care is a centre for health education, teaching and research. At PTCC, patients will receive care from a team of specialized, knowledgeable providers. Care teams include physicians, nursing and allied health staff, medical students and residents, learners, and researchers. Thank you for working with us to provide the next generation of health professionals opportunities to learn and gain experience.
Participating in therapy
Care will be delivered with a high level of activation throughout the day and evening, six days per week.
Providence Care uses a technology called Cliniconex to send urgent or important information (e.g. outbreaks) to family members in a timely way. Individuals listed as a patient’s emergency family contact can state their preference for method of communication (e.g. call, text or email). If no preference is identified a voice call will be sent.