Resident Home Area features
Providence Manor has six Resident Home Areas located on Levels 3, 4 and 5. Each level is split into two Resident Home Areas, one on the Sydenham Street side of the building and one on the Montreal Street side of the building. Resident Home Areas promote a home-like environment. Each Resident Home Area has a dining room and a lounge with a large screen TV.
Basic, semi-private or private accommodation is available within the Home, with a total of 243 beds. Most rooms are private and share a washroom with the adjoining room. There are showers and therapeutic whirlpool bathtubs located on each Resident Home Area. There are nine two-bed rooms in the Home.
To minimize risk and to safeguard residents who wander, a secured Resident Home Area is located on Montreal 5.
Each room is bright with large, low windows and deep windowsills. All rooms are furnished with a bed (with adjustable head, foot and rails (hi-low and crank beds), pillow, mattress, chest of drawers, bedside table and chair. Beds must be centred in your room to permit staff safe access to care for you. Closets are designed with hanging space, adjustable shelving and a top storage shelf.
A washroom is shared with the resident in the adjacent room. Cupboard space for toiletries, an adjustable vanity mirror, towel bars and grab bars are easily accessible in the bathroom.
All resident spaces are equipped with call bells. Residents and family members can use the call bell to inform staff that they need assistance.
Television and cable
Televisions are provided in a common area on each Resident Home Area. Residents may arrange for a television, cable, and DVD player in their room, at their expense. Cable services can be arranged through the Home’s provider, Cogeco, by calling 1-866-261-4447.
There is a guest phone located across from the Volunteer Office on Level 2 for public use. To make a local call from a Providence Manor phone, you must dial 9 to get an outside line. Long distance phone calls must be made by using a calling card or prepaid phone service. Residents may arrange for personal phones in their rooms, at their expense. Services can be set up through any external provider.
A washer and dryer are provided on each level for those residents and families who prefer to do their own laundry. Soap is in a closed system and dispensed automatically for the safety of residents. Please ask for instructions the first time you use the machines. Providence Manor is not responsible for damaged or lost items.
Labeled personal wash and wear clothing can be laundered by the Home. Please place clothes in the carts labeled “Residents Personal Clothing” that are located on all Resident Home Areas. There is no charge for residents who choose to have clothes laundered by the Home. It is recommended that family launder delicate garments. Bed linens, towels, facecloths and shirt savers are provided by the Home. Laundry of personal bed linens or personal towels is the responsibility of the resident or Power of Attorney for Personal Care.
Resident Home Area dining rooms and lounges are air-conditioned. Corridors in the Home have air-cooling. In warmer weather, windows in the Home are kept closed to allow the Tempered Air system in the hallways to operate efficiently.
Resident room air conditioner units
Residents can request a window air conditioner by calling 613-548-7222, ext. 3153. Air conditioning units are assigned on a first-come-first-served basis with priority given to residents who require one for health reasons.
*Please note there are 103 air conditioning units available. The home is not fully air conditioned.
Room cleaning and maintenance
Housekeeping staff are on duty seven days a week to keep all areas of the Home clean and in good order. In consideration of infection control practices and cleaning procedures, please limit the number of knick-knacks in your room. Minor repairs, painting and preventative maintenance on equipment is done by our maintenance staff (Monday to Friday). Please notify the nurse in charge if there are repairs needed in your room.
Magazine and newspaper subscriptions can be sent to the Home. Reception Services will make arrangements to deliver to resident rooms.