Call bells
All resident spaces are equipped with call bells. Residents and family members can use the call bell to inform staff that they need assistance.
WiFi
There is complimentary WiFi available throughout the building. There is no username or password. Select ‘PM GUEST’ in your networks settings on your device and agree to the terms and conditions to connect.
Electrical appliances
Electrical equipment such as radios, televisions (no larger than 20”), and fans must be inspected by the Maintenance Department before use to ensure CSA and ESA compliance. All appliances must be safely positioned in the room. Please discuss space limitations with the nurse in charge prior to purchasing any new equipment for your room.
To ensure the safety of all residents items such as area rugs, bath mats, heating pads, electric blankets, kettles, microwaves and bar fridges are not permitted. Prior to bringing in an item please speak to a staff member.
Television and cable
Televisions are provided in a common area on each Resident Home Area.Residents may arrange for a television, cable, and DVD player in their room, at their expense. Cable services can be arranged through the Home’s provider, Cogeco, by calling 1-866-261-4447.
Telephones
There is a guest phone located across from the Volunteer Office on Level 2 for public use.
To make a local call from a Providence Manor phone, you must dial 9 to get an outside line. Long distance phone calls must be made by using a calling card or prepaid phone service. Residents may arrange for personal phones in their rooms, at their expense. Services can be set up through any external provider.
Clothing
We encourage you to consider lightweight, wash and wear, easy to put on clothing (60% polyester/40% cotton blend). Each room has limited storage space for clothing.
Please bring in no more than ten (10) days worth of seasonal clothing and five (5) changes for nightwear. Before purchasing new clothing, consult the nurse to determine your needs.
Name labels for personal clothing
are provided and applied by our staff on admission. All clothing must be labeled before you wear it. White patient bags are available and to be used for labeling of your personal clothing.
Laundry rooms
A washer and dryer are provided on each level for those residents and families who prefer to do their own laundry. Soap is in a closed system and dispensed automatically for the safety of residents. Please ask for instructions the first time you use the machines. Providence Manor is not responsible for damaged or lost items.
Laundry service
Labeled personal wash and wear clothing can be laundered by the Home. Please place clothes in the carts labeled “Residents Personal Clothing” that are located on all Resident Home Areas. There is no charge for residents who choose to have clothes laundered by the Home. It is recommended that family launder delicate garments. Bed linens, towels, facecloths and shirt savers are provided by the Home. Laundry of personal bed linens or personal towels is the responsibility of the resident or Power of Attorney for Personal Care.
Climate control
Resident Home Area dining rooms and lounges are air-conditioned. Corridors in the Home have air-cooling. In warmer weather, windows in the Home are kept closed to allow the Tempered Air system in the hallways to operate efficiently.
Resident room air conditioner units
Window air conditioners are available on a first-come-first-served basis with priority given to residents who require one for health reasons. To request a window air conditioner, phone 613-548-7222 ext. 3153.
*Please note air conditioning is not available throughout the entire home.
Room cleaning and maintenance
Housekeeping staff are on duty seven days a week to keep all areas of the Home clean and in good order. In consideration of infection control practices and cleaning procedures, please limit the number of knick-knacks in your room. Minor repairs, painting and preventative maintenance on equipment is done by our maintenance staff (Monday to Friday). Please notify the nurse in charge if there are repairs needed in your room.
Newspaper delivery
Magazine and newspaper subscriptions can be sent to the Home. Reception Services will make arrangements to deliver to resident rooms.
