Please note due to the COVID-19 pandemic, visiting practices at Providence Care Hospital have changed. Click here for the latest information.
Welcome
At Providence Care Hospital (PCH) we welcome and recognize the importance of family and friends to patients and clients. Visitors are encouraged to come and spend time with loved ones, as they have an important role in health care delivery and wellness.
Visiting Hours
PCH does not have hospital-wide visiting hours. Family and friends are asked to speak with the patient and the care team if you have questions about best times for visits. Please note that the main entrance is open (unlocked) between 6 a.m. and 10 p.m. After 10 p.m. the doors are locked to ensure the safety and security of patients and staff through the night. Visitors can enter the hospital by using the intercom at the main entrance. A Protection Services officer will respond to open the doors.
Pet visits
Pets (cats or dogs) must be over one year old, free of skin lesions, diarrhea, fleas/ticks and other parasites, must be well tempered, house trained, obedient and kept on a leash at all times.
Prior to any pet visit, the Program Manager should be notified, and the owner needs to provide proof that vaccinations are up-to-date. Visits can occur in the patient/client’s room, not in common areas (e.g. Dining Room).
Contacting PCH
By phone: 613-544-4900
By email: info@providencecare.ca
By mail: Providence Care Hospital 752 King St. West Kingston, ON K7L 4X3
Mail to inpatients at PCH must include the following on the envelope:
- Inpatient Name
- Client Care Unit (eg. Heritage 1)
Mail is delivered to patients and clients each morning, Monday through Friday.
Patients and clients can also receive email by having messages sent to: emailapchpatient@providencecare.ca.
Scent-sensitive environment
For the safety and comfort of those with allergies and scent sensitivities, please do not wear scented products or bring scented flowers when you come to PCH. Local florists are able to suggest no-scent floral options. Scented personal products include shampoos and conditioners, hairsprays, deodorants, colognes and aftershaves, perfumes and lotions.
Respectful environment
Providence Care values respect, dignity and compassion and we work to ensure that our patients, clients, families, visitors, staff and volunteers are treated with care. In keeping with these values, abusive, aggressive or violent language or behaviour is not tolerated in our facilities. We thank you for your consideration and cooperation in making Providence Care Hospital a safe place to be for all.
