Vocantas Update
Vocantas will be going live on Monday, May 1, for RNs, RPNs, UAs, and DSWs of Inpatient Clinical Units at PCH & PTCC.
Please note that once Vocantas is live, staff in the above listed group will no longer receive text notifications regarding available shifts. Additionally, in the near future, Vocantas will replace the availability lists processes. Read the notice and frequently asked questions for more details.
Please ensure that you set up Duo and Vocantas before May 1, 2023. The Duo and Vocantas log-in guide can be found here.
If you require support after using the Duo and Vocantas log-in guide above, please reach out to the applicable point of contact listed below:
- For Duo: call the HelpDesk at 613-544-4900 ext. 32550 between the hours of 8am-4pm for support. If you call outside of these hours, please leave a message and the HelpDesk team will respond the next business day.
- For Vocantas: call the Staff Scheduling Office at 613-544-4900 ext. 51073 or email ProvCareVocantas@providencecare.ca
Vocantas Automated Shift Fill – Frequently Asked Questions
What is Automated Shift Fill (ASF)?
ASF is software used by the Staff Scheduling Office to send shift offers simultaneously to employees via their preferred contact method. ASF also allows employees to manage and filter their shift offers.
Why is ASF being implemented?
ASF will streamline the shift offer process for employees and the staff scheduling office.
The current process requires Staffing Clerks to manually call employees to fill shifts. This is a time consuming process and as a result, not all shifts are filled.
In addition, we have implemented Cliniconex to broadcast shifts in the interim through a mass text until ASF can be implemented. The mass text process requires staff to respond to shift offers through phone or email rather than receiving and responding to the shift offer all in one place.
What are the benefits of ASF?
You can choose how you want to be notified of shift offers through a user friendly online portal that includes an option to be notified when a shift you bid on is awarded to someone else. It also provides a call log (history) of all your shift offers and bids.
Who is participating in the ASF implementation?
Employees part of ONA, OPSEU Service Clerical & OPSEU Paramedical unions who are covered by the Staff Scheduling Office.
What do I need to set up my employee profile?
All you need is approximately 5 minutes, a computer with internet access, your PCH email address and password (the password you use to log into your work computer).
An in-depth Vocantas Staff Login Guide with DUO instructions has been created to assist staff with navigating the portal and app for the first time.
A video tutorial is also available by clicking here.
How do I access ASF?
Using your web browser, go to https://ProvidenceCare-staff.vocantasonline.com. You are encouraged to bookmark this page in your browser.
- Log in by clicking on the Orange ‘PCH ASF’ button first.
- When prompted, enter your Providence care email address and password (the password you use to log into your work computer).
- If you want to use a personal email address, click on the box and enter it.
If you want to receive mobile notifications, check the box. Then, proceed to download the “Vocantas Communicate Mobile” app on your mobile device.
A staff login guide has been developed to assist you in downloading the mobile app.
How do I get notified about shifts through the mobile app?
Once your preferences have been set in the Employee Portal and if you have opted into receiving notifications via the app, search your mobile phones app store for “Vocantas Communicate Mobile”.
Download the app and log in using your Providence Care email address and password.
What if I forget my Providence Care email address and password?
For all password or login related issues, please follow the regular password reset process on your PCH device. For additional support contact the Help Desk 613-544-4900 ext. 32550
For additional assistance contact the Staff Scheduling Office at 613-544-4900 ext. 51073 or email ProvCareVocantas@providencecare.ca.
