Your feedback is important to us. If you have a compliment, suggestion or complaint, we want to know. We believe that all feedback regarding our care and services are opportunities to improve. We ensure all feedback received is confidential.
We strive to:
- Respond to feedback in a timely manner
- Address feedback with respect and privacy
- Work collaboratively with you to reach an effective resolution for all
- Reassure you that feedback you provide will not negatively affect your care
Contact us:
Online: Complete the form below
Paper: Complete a We Care What You Think form and leave it with Reception Services
Telephone: 1-844-849-9166
Email: wecare@providencecare.ca
Mail:
Providence Care
c/o Patient Relations Office
752 King Street West
Kingston, ON K7L 4X3
Our Patient Relations office will respond to your feedback during regular business hours, Monday to Friday, excluding statutory holidays.
Thank you for taking the time to share your thoughts with us.
