Everyone at PCH, including patients, clients, visitors, staff, physicians and volunteers, contributes to keeping our hospital safe. Our care teams and support staff work continuously to provide a safe environment.
Providence Care adheres to strict infection control practices, proper use of equipment, incident prevention and training to prevent injury.
Patient identification for care and medications
Care team members will always verify patient identification before giving any medication or performing any test or procedure. In some cases, patients/clients may be asked to provide evidence of name and date of birth, or to use an identification wristband while in the hospital. Verifying patient and client identification is an important safety measure – thank you for your understanding.
In the event of an emergency, an Emergency Code will be announced overhead. Please pay attention to the announcement and follow directions provided. Staff and physicians are trained to respond to Emergency Codes.
Protection Services (Security)
The Protection Services office is located inside the main entrance, across from the Welcome Desk. Protection Services staff are on-site and provide security services around the clock (24/day, every day) to support the safety of everyone at PCH.
To contact Protection Services at PCH, call 613-544-4900, ext. 72056 or 613-548-2484.
In the case of an emergency, dial 4444 from any internal hospital phone and state your location and describe your emergency.